TeleHealth Hearing Care Provider - New York

Job Description

Job Description

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSA group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Hybrid role that exhibits innovative approaches to client care. Expectation of 90% HearAssist working environment Statewide, 10% in local and surrounding Centers. Multi-State licensure is preferred.

• Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care. Meets minimum NPS score of 75.

• Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.

• Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely.

• Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment. Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today.

• Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.

• Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives.

• Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technolog

• Generates own leads through outbound calling. Builds local community to generate service demand and support marketing campaigns. Successfully completes one community outreach and/or physician marketing per quarter.

• Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

REQUIREMENTS:

• Experience in a client-centric, Audiology or Hearing Aid Specialist role

• Ability to pay close attention to detail with a high degree of accuracy.

• Basic or advanced written communication skills.

• Experience with customer service and grievance resolution.

• Ability to communicate detailed or technical information clearly, accurately and concisely.

• Ability to work quickly, accurately and independently in a fast paced environment.

• Expectation to have applications to Multi-State Licensing prior to start date.

• 1-5 years of experience preferred

• Active state license in Audiology and/or hearing aid dispensing. Gaining Multi-State Licensure required.

A PLACE TO GROW YOUR CAREER:

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. You will benefit from:

• A structure of field support for your hearing center

• A professional development team of dedicated Regional Training Managers

• Continuing education, LinkedIn Learning & licensing reimbursement

• Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager

• Paid externships and a Hearing Instrument Specialist Trainee program

THE SUPPORT OF A LEADER IN HEARING HEALTH:

HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WSA family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

AS A LEADER WE CAN OFFER:

• Monthly Commissions

• CEUs & State Licensure Renewals for HCPs

• Defined Career Paths

• Sponsorship & Preceptor Opportunities

• President’s Club Incentives

• Employee Referral Program

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package

• Paid Holidays & PTO Policy

• 401k Matching Program

• Tuition Reimbursement

• Employee, Family & Friends Hearing Aid Discount Program

• Service Days & Diversity, Equity & Inclusion Initiatives

Salary $60,000 - $75,000

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.