Senior Principal, AI Software Engineer- Agentic & Industry Solutions (Town of Texas)

Senior Principal, AI Software Engineer – Agentic & Industry Solutions

Genesys empowers organizations worldwide to create better customer experiences through AI-powered experience orchestration. As a highly technical, hands‑on leader, you will design, build, and scale transformative AI‑powered solutions on Genesys Cloud, driving the development of reusable Agentic AI capabilities, industry‑specific solution accelerators, and intelligent workflow automation.

Responsibilities

• Design, build, and deploy Agentic AI solutions leveraging Genesys Cloud, AI Studio, Copilot, Architect, and Experience Orchestration capabilities.
• Develop reusable AI skills, agents, copilots, and workflow automation assets that can be deployed across customers and industries.
• Build multi‑agent workflows coordinating AI agents, business applications, knowledge systems, and human interactions.
• Create intelligent automation solutions that improve customer experience, employee productivity, and operational efficiency.
• Develop production‑grade AI applications using modern AI frameworks, orchestration platforms, and cloud‑native architectures.
• Design and develop industry‑specific AI solution accelerators and reusable business capabilities.
• Partner with industry SMEs and strategic customers to identify high‑value business use cases suitable for Agentic AI automation.
• Build reusable business workflows, AI assistants, and orchestration patterns that address industry‑specific challenges.
• Define scalable architectures for Agentic AI applications and intelligent workflow automation.
• Build Retrieval‑Augmented Generation (RAG) solutions, knowledge orchestration frameworks, and enterprise AI integrations.
• Design and implement integrations with CRM, ERP, CCaaS, knowledge management, workforce engagement, and enterprise workflow platforms.
• Develop API‑first architectures and event‑driven solutions leveraging Genesys Cloud APIs and enterprise ecosystems.
• Evaluate emerging AI technologies and determine their applicability to innovation initiatives.
• Build proof‑of‑concepts, prototypes, and MVPs to validate new business opportunities and technical approaches.
• Provide technical leadership for strategic innovation initiatives and customer engagements.
• Collaborate with engineers, product teams, and industry specialists to deliver innovative solutions.
• Mentor engineers and architects on AI solution design, development practices, and emerging technologies.
• Contribute to reusable frameworks, reference architectures, technical documentation, and intellectual property development.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline; Master’s degree preferred.
• 10+ years of experience in software engineering, solution architecture, enterprise integration, or cloud‑native application development.
• 5+ years of experience designing and implementing AI, conversational AI, automation, or workflow orchestration solutions.
• Strong hands‑on development experience building scalable enterprise applications.
• Proven ability to move solutions from concept and prototype through production deployment.
• Demonstrated technical leadership skills and ability to mentor engineers and architects.
• Strong communication and stakeholder engagement skills.
• Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions.
• Experience creating reusable solution accelerators, frameworks, and industry‑specific assets.
• Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector is a plus.
• Contributions to technical communities, open‑source projects, patents, or innovation initiatives is a plus.
• Willingness to travel as necessary; a valid passport is required.
• Technical proficiency in Genesys Cloud Architecture, AI Studio, Copilot, Architect, Experience Orchestration, APIs, Event Frameworks, Multi‑Agent Systems, LLM integration, RAG architectures, AI workflow automation, LangChain, OpenAI APIs, AWS Bedrock, Python, JavaScript/TypeScript, REST APIs, event‑driven architectures, microservices, and major cloud platforms.

Compensation

The role has a market‑competitive salary with an anticipated base compensation range of $205,200.00 – $360,800.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. The role may also be eligible for performance‑based bonus opportunities.

Benefits

• Medical, Dental, and Vision Insurance with Telehealth coverage.
• Flexible work schedules and work‑from‑home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance and fertility treatments.
• Paid volunteer time, well‑being resources, and regionally tailored programs for employees and their families.

EEO Statement

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military, or veteran status, and other protected characteristics. No recruiter will ask for sensitive personal or financial information during the application phase.