Manager

Job Details Job Location: Bristol - Bristol, CT 06010 Position Type: Full Time Education Level: High School or Equivalent Salary Range: $50,000.00 - $56,000.00 Travel Percentage: Up to 25% Job Shift: Weekdays Job Category: Management Position: General Manager Reports to: Regional Manager Department: Field Operations Job Overview The General Manager will lead a team dedicated to delivering financial results through best-in-class member and team member experiences. This leader will ensure a clean and comfortable environment, outstanding customer service, and same‑store revenue growth. The General Manager is responsible for the performance of all aspects of the club operation, including the development of staff members, establishing relationships within the community, and ensuring best practices aligned with the Planet Fitness brand standards. He/she will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results‑oriented and committed to quality service. Primary Responsibilities Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Trainers. Provide support to direct team members and peer groups (other general managers) to foster personal and professional growth, teamwork, and shared definitions of success across the market or region. Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner. Promote a superior customer and club experience by maintaining a clean, friendly, and well‑maintained environment for members and team members. Ensure self and all employees are well trained on all Ignite Fitness & PFHQ initiatives including the proper tour, info call, cleanliness expectations, handling member concerns, and enrolling more member joins. Responsible for club revenue growth and profitability by increasing membership and EFT per member, reducing attrition, managing/collecting bad debt, maintaining high prospect closing %, and growing retail sales, while motivating the staff to achieve these goals. Lead Field marketing and Corporate sales efforts in the communities served, by attending local events, meeting business owners/managers to develop partnerships and group memberships, and ultimately growing membership and EFT. Set, communicate, and track performance across all key operational metrics to ensure high club performance and goal attainment. Ensure and monitor accuracy and compliance with all policies, procedures, standards, inventory, supplies, club documentation, and confidentiality of information as necessary. Monitor and oversee employee payroll and scheduling, ensuring the club remains within budgeted hours while appropriately staffed. Deliver brand excellence through PFHQ & Ignite Fitness brand standard reviews, monthly self‑audit inspections, daily cleaning expectations, and administering SOPs for timely maintenance and repair support needs. Undertake any additional duties or assignments within the overall scope of the position. Communicate and implement new initiatives rolled out by Ignite Fitness & PFHQ. What Describes You Value Teamwork, Excellence, Accountability, and being Member‑Focused. Have a passion for health and fitness, and believe in no judgment. Understand that working weekend shifts may be expected depending on staffing, performance, and other business needs. Seek a career path more than a job. Be an initiative‑taker who thrives in a demanding environment and eager to make an impact on a rapidly growing organization. Possess strong oral and written communication skills with an innate attention to detail. Be organized, able to prioritize multiple tasks, pivot on the fly, and get things done. Additional Notes Travel: Occasionally may be asked to assist other locations based on business needs and assist in local community events that may be offsite. Direct Reports: This position has supervisory responsibilities for club team members including an assistant manager, a front desk lead, and front desk associates. EEO Statement: IGNITE Fitness Holdings is an Equal Opportunity Employer. We are committed to equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may change at any time with or without notice. Perks & Benefits Competitive Salary & 401K plan. Employee‑Linked Incentive Program. Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD, and Illness. Paid Time Off benefits. Free Black Card membership and exercise incentives. Qualifications Minimum 2 years of experience managing a team in a high‑volume or fast‑paced environment. Career path that reflects increasing levels of responsibility and proven success delivering measurable results. Bachelor’s degree or equivalent years of management preferred. High School diploma or equivalent required. Experience with Microsoft Office (Word and Excel) and general technology (e.g., computers, phone systems). Experience in a multi‑unit organization a plus. Planet Fitness is an Equal Opportunity Employer. #J-18808-Ljbffr