Assistant Community Manager

Job Description

Job Description

Property Name: Lenox Gates

Property Type: Garden Style

Unit Count: 228

HOW YOU’LL MAKE A DIFFERENCE 

The Assistant Property Manager will lead rent collection, delinquency and renewal efforts. They will be responsible for touring and assisting prospective residents in the community. The Assistant Property Manager will oversee the move-in and out process with accurate documentation and communication with the office and maintenance teams. An ideal candidate will act as manager when off CM is off or unavailable and proactively solve problems while performing the duties below.

WHY YOU’LL LOVE WORKING HERE

At Allegiant-Carter Management, our people are at the heart of everything we do. As an owner-managed company , we take pride in cultivating a culture where every team member’s contribution truly matters. You won’t just be part of a team — you’ll be part of a family that values integrity, collaboration, and excellence in every interaction.

We believe in investing in our employees’ growth and success. From ongoing training and professional development opportunities to clear pathways for advancement, we’re committed to helping you reach your full potential. You’ll have the tools, support, and encouragement to thrive!

At Allegiant-Carter Management, you’ll find more than a job — you’ll find a career built on respect, learning, and shared success .

CORE RESPONSIBILITIES:

Asset Performance 

• Facilitate and lead efforts for rent collection, management of delinquency, and renewals.
• Ensure accuracy of month-end reporting, resident ledgers, evictions, notices, and deposit accounting. 
• Performs daily inspections of the community to guarantee curb appeal. Models, market readies, and amenities meet company standards.
• Inspect vacant units weekly to ensure company standards are met.
• Maintain awareness of market conditions and trends, contribute ideas for marketing the property, and improve residents' satisfaction.
• Assist posting on Socia Media outlets for marketing internal and external customers.
• Conducts all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing.

Resident Relations 

• Provides superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Provides resident support in escalated situations.
• Follow up with residents throughout their lease term and coordinate the renewal process. 
• Performs administrative duties as assigned by the Community Manager.
• Assists the Community Manager with oversight of the leasing team and training.
• Supports Leasing Professionals in the marketing of apartments and ensures that Fair Housing guidelines are followed.

QUALIFICATIONS

Education

• High school diploma or GED required

Required Experience/Skills

• 2-3 years of previous property management experience OR experience in a related field required.
• Advanced knowledge of federal and/or local fair housing laws preferred.
• Strong knowledge of MS Word, Excel, and Outlook is required.
• Yardi experience preferred.
• Driver’s License and reliable means of transportation required

Certifications-N/A

PHYSICAL ACTIVITY AND ENVIRONMENTAL DEMANDS

• Regularly performs physical activities including standing, walking, sitting, and using hands for grasping and coordination.

• Occasionally lifts, carries, pushes or pulls items up to 50 lbs.; climbs, balances, stoops, crouches, and works at heights up to 40 feet.
• May be exposed to varying environmental conditions including humidity, moving equipment, and, on rare occasions, extreme temperatures or airborne particles.

WE’VE GOT YOU COVERED

• Competitive compensation
• Excellent benefits package including medical, dental, vision and other ancillary products
• Retirement savings 401(k) plan
• Generous holiday and vacation package
• Professional development assistance