The Director of Membership and Communications, The Country Club of Florida PCMA PCMA strives to adva

Director of Membership & Communications at The Country Club of Florida Posted By Administration, Friday, September 25, 2026

POSITION

Title: Director of Membership and Communications Reports To: General Manager Classification: Full-Time position, Salary

ABOUT THE COUNTRY CLUB OF FLORIDA

The Country Club of Florida (CCF) is located near the border of Boynton Beach and Delray Beach in the Village of Golf, and is an invitation-only member-owned private club. CCF offers the fine golf, dining and social community envisioned by its founder to generations of devoted members. Our membership of 400 experience an unmatched golf course, casual lunch 7 days/ week and dinner 5 days/week, as well as a full social calendar of events during the season. Holding true to our Midwestern heritage, the Club continues its tradition with a warm and friendly atmosphere unique to South Florida.

POSITION SUMMARY

The Director of Membership and Communications plays an integral role in shaping the Member experience at The Country Club of Florida. This highly visible, relationship-driven position oversees the Club’s membership and admissions functions, supports the successful integration and engagement of Members and provides strategic direction for Club communications. Working collaboratively with the General Manager/COO, Board of Governors, Admissions Committee, Club committees and department leaders, the Director serves as a trusted resource and ambassador for the Club. As a member of the Senior Staff, the Director contributes through thoughtful relationship building, effective leadership, discretion and a commitment to the traditions, culture and high-touch service standards that define CCF.

QUALIFICATIONS

Education Bachelor’s degree preferred Experience Experience in private clubs, luxury hospitality, membership organizations or a similarly high-touch service environment. Leadership experience involving membership, communications, governance, Member engagement or executive-level committees is highly desirabl Knowledge, Skills, and Abilities Required Exceptional interpersonal and relationship-building skills with the ability to interact comfortably and professionally with Members, prospective Members, Board Members and senior leadership. Excellent judgment, discretion, confidentiality, written and verbal communication skills are essential. The successful candidate will be highly organized, detail-oriented and able to manage multiple priorities while maintaining a polished, personalized approach. A collaborative leadership style and the ability to provide strategic direction while empowering team members to execute are important to success. Knowledge of private club operations, membership administration, governance and Member communications is strongly preferred. Proficiency with membership management systems, digital communication platforms, Microsoft Office and related technology is expected.

MAJOR DUTIES AND RESPONSIBILITIES

MEMBERSHIP AND ADMISSIONS

Serve as the primary Club resource for membership inquiries from Members, sponsors, prospective Members and realtors. Support the Admissions Committee and facilitate professional, discreet and highly personalized experience for prospective Members throughout the admissions process. Guide sponsors and candidates through the admissions process, coordinating Club tours, introductions, lunches, golf games and other required meetings. Assist Members in identifying and sponsoring qualified membership candidates. Work collaboratively with the Admissions Committee Chair and Committee, providing information and administrative support for candidate consideration. Candidate decisions remain the responsibility of the Admissions Committee in accordance with Club policy. Maintain candidate records, confidential documentation and the Club’s candidate tracking system. Develop and maintain materials supporting admissions, prospective Member visits and the overall candidate experience. Monitor membership trends, category movement, waitlists and the Club’s relevant competitive landscape.

MEMBER EXPERIENCE & ENGAGEMENT

Welcome newly admitted Members and oversee their initial onboarding and orientation to the Club’s amenities, traditions, policies and culture. Help new Members form meaningful connections and encourage participation in Club life through thoughtful introductions and personalized engagement. Maintain an active and visible presence throughout the Club, developing strong relationships with Members and their guests. Work collaboratively with the Member Relations Committee and Club departments to transition newly admitted Members from formal onboarding into ongoing Club engagement. Monitor Member participation and engagement trends to identify opportunities to strengthen the Member experience. Support Member clubs and interest groups by monitoring participation, evaluating continued relevance and recommending new opportunities as Member interests evolve. Respond to Member questions, concerns and requests professionally, tactfully and timely manner. Coordinate and report on requests for membership category transfers.

COMMUNICATIONS

Provide strategic direction for clear, timely and polished Club communications that keep Members and the Board appropriately informed without creating unnecessary volume or intrusion. Protect and strengthen the Club’s voice, standards, culture and traditions across communication channels. Partner with the Communications Manager to establish communication priorities, messaging standards and an effective Club-wide communications calendar. Provide leadership and oversight of the Club’s website, mobile app, email communications and other Member-facing platforms while delegating day-to-day execution to the Communications Manager. Work collaboratively with the Communications Committee to develop and implement communication strategies and attend Committee meetings. Ensure communications remain consistent with established Club brand standards.

BOARD, COMMITTEE & CLUB LEADERSHIP

Partner with the General Manager, Board Members and department leaders to align membership priorities, Club programming, communications and the overall Member experience. Prepare regular reports for the Board of Governors regarding membership, admissions and relevant committee activity. Maintain and report membership statistics, candidate activity, category movement and other key membership information. Prepare annual forecasts of Member resignations, transfers and anticipated membership movement. Support Board communications and special projects as requested and attend Board and committee meetings as appropriate. Prepare and manage departmental budgets in alignment with the Club’s operating budget.

DEPARTMENT LEADERSHIP

Lead the Administrative Assistant and Communications Manager through clear priorities, effective delegation, professional development and accountability for exceptional service. Foster a collaborative, service-oriented department focused on responsiveness, discretion and attention to detail. Work cross-functionally with Club department heads to ensure consistency in the Member experience. Establish clear responsibilities within the department, empowering team members to manage day-to-day functions while maintaining appropriate Director-level oversight. #J-18808-Ljbffr BoardRoom magazine