Service Excellence Ambassador | Casual | Portfolio Locations

Service Excellence Ambassador – Work Summary Provide exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates. Responsibilities include visitation management, providing and collecting information regarding the patient’s location, condition, and treatment progress while maintaining confidentiality, facilitating communication among patient, family, and hospital staff, acting as a patient advocate by investigating concerns and expediting admissions, resolving problems and complaints, responding to special needs, escorting visitors, answering multi‑line phone calls, and overseeing information desk and lobby functions. Responsibilities and Duties (Percentage of Time) 15% – Giving and collecting information to visitors/families/patients regarding the patient’s location, condition, and treatment progress while maintaining confidentiality. 25% – Communicating between patient, family, and hospital staff. 10% – Acting as an advocate by investigating and expediting admission and other delays. 5% – Resolving problems and complaints and escalating when necessary. 15% – Responding to special needs and ensuring needs are being met. 10% – Greeting, providing directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary. 5% – Answering multi‑line phone and transferring callers to appropriate patient room or other location. 15% – Overseeing functions of information desks and lobbies including cleanliness and order. Employee is expected to perform other duties as requested by supervisor. Duties may change at any time. Minimum Qualifications • Bachelor’s Degree (Required) Additional Qualifications • Communications, Public Relations, Social Sciences, or health‑related field. Equivalent experience may be considered. Knowledge of conflict resolution, interpersonal communication, win‑win negotiations, medical terminology, diversity training, and hospital operations. Minimum Two Years of experience in a consumer advocacy or service role. Work Shift Variable Scheduled Weekly Hours 1 Department Customer Experience Office Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants on any protected characteristic. Equal employment is extended to all persons in all aspects of the associate‑employer relationship. #J-18808-Ljbffr