Tier 1 Technical Support
Robert Half
Job Description
Job Description
We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners.
Responsibilities:• Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process.
• Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories.
• Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety.
• Diagnose problems involving operating systems, business applications, and interface components to keep users productive.
• Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed.
• Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately.
• Perform account support tasks in Active Directory, such as password resets and basic access assistance.
• Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations.
• Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices.
Vacancy posted 28 days ago
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