Service Manager

Current job opportunities are posted here as they become available. Bobcat of Springfield is a full-service Bobcat Dealership specializing in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offer parts as well as both mobile and shop service. Bobcat of Springfield is seeking a skilled and experienced Service Manager to join our team. The Service Manager will be responsible for overseeing the daily operations of our service department, ensuring exceptional customer service, and maximizing efficiency and profitability. The ideal candidate will have strong leadership skills, a customer-focused mindset, and a proven track record in managing service teams. Responsibilities Handle the daily operation of the Service Department. Delegate and direct service tasks, monitor the progress of current repairs, and manage service team members to ensure the team’s objectives and service goals are met Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customer business Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians. Conduct regular (not less than monthly) meetings to compare performance with standards and goals; conduct annual performance reviews. Implement competitive compensation and incentive programs for all service job functions. Maintain management’s guidelines on shop efficiency and gross profit. Provide quality service in a timely manner for both customer and company equipment that results in an efficient, profitable, and organized department. Determine repair methodologies and job flows to improve the effectiveness, the efficiency, and customer happiness. Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work. Responsible for all warranty service to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors. Review, process, and understand regularly scheduled reports and dashboards that affect service profitability, to include work-in-process, warranty aging, service dashboard, etc. Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping. Occasionally assisting with loading and unloading equipment – please note that the customer should always be the primary individual loading, unloading, and securing equipment for insurance and liability purposes. Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE. Align with all governmental rules and regulations (OHSA, EPA). Additional duties as assigned. Qualifications Positive outlook and excellent communication High school diploma or equivalent required Strong organizational and communication skills. Excel in a high volume fast paced environment. Good computer and systems knowledge. 3-5 years management experience preferred Experience with construction or ag equipment preferred Prior experience as a field or service technician preferred. A team orientation with a strong sense of commitment to the customer and service team. Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations. Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management. Must be able to pass a drug screen Valid driver's license in good standing is preferred Physical Requirements Physically able to operate construction equipment and forklifts. Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis. Occasionally lifting, carrying, pushing, or pulling 50-100 pounds and/or frequently lifting, carrying, pushing, or pulling 20-50 pounds and/or continuous lifting, carrying, pushing or pulling 10-20 pounds Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects. Occasionally required to sit, climb, and balance, kneel, stoop, couch, and crawl Consistently exposed to outside weather conditions, fumes, and loud noise. Health, Vision, and Dental Insurance Boot and Safety Glasses Reimbursement Christmas Savings Program Paid Vacation and Flex Time Matching 401K Plan Profit Sharing and Bonus Program Short and Long-term Disability Company Paid Life Insurance Critical Care and Accident Insurance Employee Assistance Program Paid Training Many opportunities for advancement (We prefer to promote from within) Family friendly company We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr