Supervisory Medical Support Assistant

Job TitleDutiesHelp30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty. What Applicants Can ExpectExpedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration.Quick Interviews & ReferencesHR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer.Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing.Major duties include, but are not limited to:Responsible for coordinating the section's administrative support activities such as records management, scheduling accuracy, and data analysis.Providing technical and administrative supervision to a unit of Lead MSAs and Advanced MSAs.Oversees the daily operation of the unit, ensuring that agency policies and priorities are being followed.Making work assignments, set or negotiate deadlines, and designates completion dates.Hearing and resolving minor complaints from employees, referring group grievances and more serious unresolved complaints to the higher-level manager. Effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.Responsible for setting team goals and technically directing the work of subordinates and ensuring that agencies policies and procedures are followed.Interviewing candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides resources for training needs; and finds ways to improve production or increase the quality and efficiency of work within the area of authorityResponsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.Being a communication facilitator, arranging meetings and in-services as necessary to ensure that information and knowledge are communicated to staff.Coordinates the leave of MSAs, approves time and leave as appropriate, and arranges cross training to provide adequate coverage.Promotes veteran registration for and utilization of MyHealtheVet (MHV).Trains staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.Work Schedule: Monday - Friday; Tour hours will be discussed during hiring process.Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 000000Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized