Lodge & Spa Trolley Driver - [S]

Shuttle Operations

Safely operate resort shuttle vehicles along designated routes and between guest destinations throughout Callaway Resort & Gardens. Transport Lodge guests to and from resort amenities, attractions, dining locations, recreational activities, special events, and other designated locations. Follow all federal, state, and local transportation regulations, traffic laws, company policies, and established safety procedures. Maintain established transportation schedules while prioritizing guest and passenger safety. Respond to guest transportation requests and changing operational needs as directed. Safely operate shuttle vehicles during daytime and nighttime hours, high-volume periods, special events, and varying weather conditions. Follow established procedures for route changes, road closures, emergencies, and other operational adjustments.

Welcome guests in a friendly, professional, and hospitable manner. Assist with creating a positive first and last impression for Lodge and resort guests. Provide accurate information regarding resort amenities, attractions, recreation, dining, events, transportation options, and property locations. Assist guests with directions and general wayfinding throughout the resort. Provide transportation assistance for guests arriving at or departing from the Lodge when assigned. Respond professionally to guest questions, requests, and concerns and escalate issues when appropriate. Maintain a professional appearance and demeanor consistent with Callaway Resort & Gardens service standards.

Ensure guests safely board and exit shuttle vehicles at designated locations. Communicate applicable passenger safety instructions before and during transportation. Monitor passenger activity and maintain a safe environment while the vehicle is in operation. Assist guests with luggage, strollers, recreational equipment, and other belongings as appropriate. Assist guests with mobility and accessibility needs in accordance with established procedures. Ensure passenger capacity does not exceed vehicle or regulatory limitations. Immediately report accidents, incidents, unsafe conditions, or passenger concerns to the appropriate supervisor.

Work collaboratively with Lodge Operations, Front Desk, Bell Services, Recreation, Guest Services, Safety, Transportation, and other resort departments. Coordinate with resort teams to support guest arrivals, departures, group movements, and special transportation requests. Support transportation requirements for conferences, weddings, group events, festivals, races, Fantasy in Lights, and other resort programs. Assist with guest flow and transportation during peak occupancy and high-attendance periods. Communicate traffic conditions, route delays, guest concerns, vehicle issues, and operational challenges to supervisors. Remain flexible and adapt to changing routes, schedules, and assignments based on business and guest needs.

Complete all required pre-trip and post-trip inspections in accordance with company policy and applicable CDL/DOT requirements. Complete required vehicle inspection and operational documentation accurately. Maintain cleanliness and presentation standards for assigned shuttle vehicles. Immediately report mechanical concerns, safety hazards, warning indicators, vehicle damage, or maintenance needs. Assist with fueling, charging, cleaning, and basic vehicle upkeep as assigned. Ensure vehicles and associated equipment are properly secured at the end of each shift. Do not operate any vehicle determined to be unsafe or outside established operating requirements.

Required: Must be at least 21 years of age. Valid Commercial Driver's License (CDL) with appropriate passenger endorsement(s) required based on vehicle classification. Must maintain an acceptable motor vehicle record. Must meet all applicable federal, state, company, and insurance requirements for commercial vehicle operation. Ability to successfully complete required driver training and vehicle-specific certifications. Strong communication and customer service skills. Ability to understand and follow written and verbal safety procedures. Ability to work independently while contributing effectively as part of the resort team.

Herschend Family Entertainment