Customer Service Representative - Syracuse

Customer Service Representative

This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Essential functions include greeting, servicing, and general comfort of each passenger. Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains. Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports. Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station. Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation. Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms. Required to perform janitorial duties. Handle checked baggage, package express and company materials in the station and on/off train.

Minimum qualifications include the ability to lift items that weigh up to 50lbs, ability to push or pull a baggage cart and operate baggage equipment, a HS Diploma or GED, and a valid driver's license. Preferred qualifications include skills in the processing of all types of Amtrak tickets, a thorough understanding of tariffs, operation of Arrow, RailRes/Stars and QuikTrak, and familiarity with the operation of the Passenger Information system.

The hourly range is $29.29 – $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Benefits include health, dental, and vision insurance, 401K, rail pass privileges, wellness programs, railroad retirement benefits, employee assistance program, medical plan, commuter and flexible spending accounts, no-cost personal health advocate, and no-cost financial advisor session, fertility and family building benefits.