Analytics Specialist: AI QA & Call Center Insights
Churchill-Downs-Inc
The TwinSpires Analytics Specialist supports the call center by measuring, managing, and improving performance with QA and AI agent support. The role collaborates with Agent Supervisory staff and Operations Specialists to build scripts, reports, and CRM configurations, ensuring adherence to guidelines and regulations. Responsibilities include analyzing data, developing training, and providing actionable reports to management, product, and executive teams, while maintaining customer #J-18808-Ljbffr Churchill-Downs-Inc
Vacancy posted 17 hours ago
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