Concierge, Hope Lodge (FridaySunday Evening Shift)

Concierge Position

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

The pay rate will be $19.50/hr.

This position is scheduled Friday through Sunday from 3:30 PM11:30 PM CT.

The Night Concierge will provide evening guest support, front desk coverage, administrative coordination, and light facility support.

The position works independently for a significant portion of the evening, onsite after approximately 8:00 PM, with management available on call as needed!

Essential Functions:

• Greet guests and manage check-in and check-out procedures (30%)
• Respond to guest requests, concerns, and questions while maintaining a compassionate and welcoming environment (20%)
• Complete administrative duties, data entry, and maintain accurate guest records and paperwork (15%)
• Respond appropriately to guest concerns, unexpected situations, and emergencies, including contacting management or emergency services when necessary (15%)
• Complete assigned evening facility and operational tasks, including restocking supplies, maintaining common areas, and preparing the lodge for the next day (10%)
• Monitor lodge operations and safety during evening hours while working independently and following established procedures (10%)

Experience/Qualifications:

• High School Diploma or Equivalent
• Additional education or training in hospitality management, customer service, security, or a related field is a plus.
• Previous experience in hospitality, guest services, hotel operations, administrative support, security, or a related field is preferred.
• Minimum 1 year of Customer Service Experience
• Previous hotel front desk, night audit, security, or independent evening-shift experience is a plus.

Knowledge, Skills, and Ability:

• Strong communication and interpersonal skills
• Ability to work independently and remain productive with limited direct supervision
• Strong multitasking, prioritization, and organizational skills
• Excellent customer service, problem-solving, and de-escalation skills
• Ability to remain calm and make sound decisions during unexpected or emergency situations
• Demonstrated initiative, accountability, and ability to take ownership of responsibilities
• Ability to identify and address routine operational issues rather than delaying manageable concerns for the next shift
• Ability to balance administrative responsibilities with guest needs and changing priorities
• Proficiency with basic computer systems, data entry, and administrative processes
• Ability to consistently work Friday through Sunday, 3:30 PM11:30 PM CT

Travel Requirements:

• Minimal travel required

Physical Requirements:

• The role may require extended periods of standing and walking, particularly during front desk duties, guest assistance, and evening rounds throughout the lodge.
• Occasional lifting and moving of packages, supplies, or other items may be necessary while supporting guests and lodge operations.
• Some manual tasks, including restocking supplies, taking out trash, wiping down kitchen areas, sweeping or vacuuming common areas, and closing blinds, may be required.
• The role may involve physical endurance to manage multiple responsibilities, respond to guest needs, and maintain lodge operations throughout the evening shift.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.