Customer Service Coordinator

Who We Are:


Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.


IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.


Job Summary:


The Coordinator Service will be responsible for managing and coordinating a variety of service-related tasks to ensure smooth operations and excellent customer service. This role requires strong communication skills, a keen eye for detail, and the ability to handle multiple tasks at once.


Responsibilities and Expectations:

• Accurately record and track service-related time entries
• Coordinate and schedule all routine preventative maintenance for customers
• Schedule repairs based on customer quotes, ensuring all necessary resources are in place
• Arrange startup services for newly installed systems and equipment
• Schedule and dispatch load bank services for customers
• Prioritize and dispatch urgent service calls to the appropriate technicians
• Create work orders for all service activities, ensuring accurate and timely information is recorded
• Assist with the creation of new customer profiles in the system, ensuring all required details are captured
• Gather and update payment information for customers as necessary
• Generate invoices for completed work orders and ensure timely submission to customers
• Assist with inventory management by pulling parts needed for service jobs
• Ensure all parts used in service jobs are accurately logged and posted to work orders
• Act as the first point of contact for incoming service calls, providing customer support and directing calls to the appropriate department

Qualifications and Competencies:

• High school diploma or equivalent required
• Proven experience in service coordination or a similar administrative role
• Strong organizational skills with the ability to prioritize tasks and manage multiple schedules
• Excellent communication and customer service skills
• Basic understanding of invoicing and work order processes
• Proficient in Microsoft Office Suite and service management software
• Ability to work independently and as part of a team

Working Conditions and Physical Requirements:

• Sedentary: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body
• Sedentary work involves sitting most of the time
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.


Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.


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