Aftermarket Parts Expert

Aftermarket Parts Expert

We're seeking a talented Aftermarket Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest delivers cost-effective and performance-driven aftermarket parts solutions that help customers maximize uptime and control operating costs.

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Drive aftermarket parts sales by identifying cost-effective and performance-based solutions for customers.
• Answer incoming calls and assist customers with aftermarket parts selection and cross-referencing.
• Source parts through multiple vendors to ensure availability and competitive pricing.
• Follow up on orders and proactively communicate status updates.
• Respond to customer inquiries and recommend alternative or upgraded solutions when appropriate.
• Maintain familiarity with aftermarket brands, supplier programs, and pricing structures.
• Utilize cross-reference tools to match OE numbers with aftermarket equivalents.
• Record departmental data and recommend efficiency improvements.
• Document product performance feedback and suggest improvements.
• Educate customers on purchasing options, returns, and credit terms.
• Provide troubleshooting assistance and application support.
• Process orders accurately and efficiently in a fast-paced environment.
• Build strong relationships with fleet customers focused on uptime and cost control.
• Set an example of professionalism and positivity.
• Maintain an orderly and safe working environment.
• Additional duties as assigned.

Work Environment & Physical Abilities:

• Activities require a full range of motion including handling and lifting, manual and finger dexterity, and eye-hand coordination.
• This position may require standing, balancing, bending, or stooping for prolonged periods of time.
• Corrected vision and hearing within normal range required.
• Ability to work under stressful conditions or irregular hours.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Strong multitasking abilities.
• Customer service skills in a fast-paced environment.
• Conflict resolution skills.
• Detail oriented with strong organizational skills.
• Quick thinking and problem-solving ability.
• Emotional intelligence and adaptability.
• Computer efficiency and parts lookup system experience.
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical, and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Aftermarket parts or independent parts store experience.
• Experience with parts cross-referencing and vendor sourcing.
• Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.
• Heavy and medium-duty truck industry experience.

Job Details:

• Type: Hourly
• Compensation Range: $26.00 to $34.00 an Hour
• Reports To: Parts Manager
• Shift: (Monday - Friday) (Flexible Hours)
• Closing Date: Open Until Filled