Service Advisor - Mercedes-Benz of Richmond

Job Description

Job Description

Job Title: Service Advisor

Company: Mercedes-Benz of Richmond; Murgado Automotive Group

Location: Richmond, VA

Job Type: Full-time

About Us:  

At Mercedes-Benz of Richmond, we are committed to providing exceptional service to our customers. Our state-of-the-art facility and dedicated team ensure that every vehicle receives the utmost care and attention. We are looking for a professional and customer-focused Service Advisor to join our team and help us continue our tradition of excellence.

Job Description:  

As a Service Advisor, you will be the primary point of contact for our customers' service needs. Your role is to ensure that each customer receives a high level of service and satisfaction. You will be responsible for managing service appointments, providing accurate estimates, and ensuring timely and efficient completion of vehicle repairs and maintenance.

Key Responsibilities:

Greet customers and assist with their service needs

Schedule service appointments and coordinate with the service team

Provide accurate estimates for repair and maintenance services

Communicate with customers about their vehicle's status and any additional services needed

Ensure timely and efficient completion of all service work

Maintain accurate records of service orders and customer interactions

Address and resolve any customer concerns or complaints promptly

Promote additional services and maintenance programs to customers

Collaborate with the parts and service team to ensure a seamless service experience

Qualifications:

Previous experience as a Service Advisor or in a customer service role, preferably in the automotive industry

Strong communication and interpersonal skills

Excellent organizational and time management abilities

Ability to work in a fast-paced environment and handle multiple tasks

Proficient in using computer systems and software related to automotive service

Knowledge of automotive repair and maintenance processes is a plus

Valid driver's license and clean driving record

Benefits:

Competitive salary and commission structure

Health, dental, and vision insurance

Paid time off and holidays

Ongoing training and professional development opportunities

Friendly and supportive work environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.