Collections Coordinator

Salary: $64,512.00 - $88,600.00 Annually
Location : Lexington County, SC
Job Type: FTE - Full-Time
Job Number: 189317
Agency: Department of Revenue
Division: Taxpayer & Business Services
Opening Date: 06/10/2026
Closing Date: 6/21/2026 11:59 PM Eastern
Class Code:: AH40
Position Number:: 60033576
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: GEN09
Hiring Range - Min.: $64,512.00
Hiring Range - Max.: $88,600.00
Opening Date: 06/10/2026
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Apply online and complete the application fully, including all current and previous work history and education. You may submit a resume, but it will not be considered as a substitute for completing the entire application.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.


Job Responsibilities
Who we are:
At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR's success-by collecting 95% of South Carolina's general fund, our team serves with purpose and impacts the success of our community.
Learn more about why you should join our team at dor.sc.gov/careers.
We are looking for teammates who are:

• Able to communicate effectively and professionally
• Organized, detailed oriented, and capable of independently prioritizing tasks
• Eager to use their interpersonal skills to develop and maintain relationships with employees, customers, and organizations
• Innovative with an eye for process improvement ideas

What you will do:
You will assist in leading the collection efforts of the district office to increase license and tax compliance.

Primary job duties include:

• Under the supervisor's leadership, directing and coordinating the overall activities of the collection team
• Assisting in the assignment of cases and performing case reviews for Revenue Officers
• Managing assigned caseload for resolution and carrying out enforcement actions
• Assisting in preparing monthly status reports for coaching
• Assisting in the preparation of both individual and district dashboards
• Reviewing reports for trends and potential problems; recommending course of action; and assisting in forecasting section needs and direction
• Assisting in personnel related actions including time and leave requests, discipline, coaching, and performance reviews
• Assisting in reviewing processes and proposing system enhancements or modifications with Power Users and Subject Matter Experts
• Partnering with other districts and sections to develop training and assisting in the training to maintain uniformity across all districts and to ensure streamlined processes
• Assisting in the Quality Assurance review process
• Coordinating, leading, and/or participating in special projects, which can include external training, presenting at conferences, and conducting conferences with CPAs, attorneys, taxpayers, and taxpayer representatives, etc.
• Evaluating the Financial Institution Data Match Program and SCDOR Levy Program regularly. Seeking out, leading, and pursuing enforcement actions to promote tax compliance
• Requiring occasional non-regular working hours for special events/projects

Minimum and Additional Requirements

1. A bachelor's degree and relevant program experience
2. Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)

Additional Requirement:

1. A valid driver's license

Academic degrees must be from an accredited institution of higher learning.

Preferred Qualifications

• Tax related experience
• Collections experience

Additional Comments

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Training: Collection Coordinators will participate in an onboarding program to ensure they have the knowledge and skills to successfully perform their job.
• Hours: Flexible hours may be available from 7:00 a.m. - 6:00 p.m., Monday - Friday (37.5 hours per week).
• Telework schedule: This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR.
• Retirement: This position falls under the

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.

Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.


Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.


Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.


Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.


Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01


How did you hear about the SCDOR as a potential employer? Select all that apply.

• LinkedIn
• Other social media
• South Carolina Careers: careers.sc.gov
• Other on-line job board
• College/university career fair or website
• ReveNews (SCDOR's email newsletter)
• SCDOR Call Center
• Current or former SCDOR employee
• Other (please specify below)

02


If applicable, what other source did you use to hear about us as a potential employer?
03


Please type in your full legal name (First, Middle, Last) as it appears on your Social Security Card.
04


Please type your preferred name (nickname) to be used on your work accounts and employee ID.
05


Are you currently employed by the SCDOR?

• Yes
• No

06


Select your highest level of education.

• Bachelor's degree or higher
• Associate's degree
• High school diploma or GED
• None of the above

07


Do you have a valid driver's license?

• Yes
• No

08


How many years of relevant program experience do you have?

• 4 years or more
• 2 - 3 years
• Less than 2 years
• No relevant program experience

09


Do you have tax or collections experience?

• Yes
• No

Required Question