Senior Operations Specialist

Senior Operations Specialist

About Throne


Throne is a fast growing Series B startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills and Washington DC, we're rapidly scaling and preparing for multi-city expansion in 2026 - 2027.


We recognize an unspoken problem: that better bathroom accommodations are sorely needed in most cities. Public and retail bathrooms are neither positioned to meet demand, nor incentivized to provide the quality experience people deserve.


Our mission is to provide peace of mind to the millions of people who set out on an adventure on any given day. That adventure may be big or small. It may involve taking your toddler to the park, driving a stranger to the airport, running a half marathon, or exploring a new city for the first time.


About the Job


As a Senior Operations Specialist, you're a player-coach owning two equally important responsibilities: performing hands-on field work and leading a team of Cleaning Operations Specialists. Your time will be spread across cleaning, restocking, and maintaining Throne units as well as spent leading the team; Training team members, conducting field audits and making recommendations to the Operations Manager.


This role is ideal for someone who leads by example, isn't afraid to get their hands dirty, and is ready to take on real leadership responsibility. You don't need a long management resume - you need strong communication skills, the confidence to give direct feedback, and a genuine commitment to high standards. As a Senior, your influence multiplies - the standards you model and the coaching you deliver directly shape the experience millions of Angelenos have with Throne. This is a shift-based role with coverage needs spanning early mornings, evenings, weekends, and holidays.

Primary Responsibilities:

• Clean, restock, and maintain Thrones to ensure a consistently excellent user experience across your assigned route.
• Collect and properly dispose of waste at designated dump sites as part of standard route operations.
• Conduct regular unit inspections, assessing cleanliness, equipment condition; identifying patterns and surfacing actionable recommendations to the Operations Manager.
• Troubleshoot and resolve minor on-site issues including clogs, sensor resets, and minor repairs.
• Document all work accurately and in real time using mobile applications.
• Safely operate a company vehicle to travel between Throne locations across Los Angeles.
• Conduct hands-on field training for new and existing Ops Specialists, ensuring adherence to Throne's cleaning and service standards.
• Uphold Throne's operational standards and reinforce company policies with your team consistently.
• Communicate recurring issues, performance gaps, and improvement opportunities to the Operations Manager.

Minimum Qualifications:

• Strong communication and interpersonal skills; you're comfortable giving direct feedback and holding people accountable.
• Solid time management; you can stay on top of your own route and responsibilities while keeping an eye on the broader team.
• Comfortable working in a fast-paced, physical, outdoor environment.
• Proficiency with apps; comfortable with Google Workspace and Slack.
• Valid driver's license with a clean driving record and at least 2 years of driving experience; this role requires operating a company vehicle.
• Comfortable with the nature of this business - this role involves working in and around human waste systems.
• Genuine enthusiasm for Throne's mission and improving public infrastructure in Los Angeles.

Compensation:

• $24-$27/hour, commensurate with experience

Physical Requirements:

• This is a field-based role requiring daily travel between Throne locations across Los Angeles. Candidates must be able to lift up to 50 lbs, bend, kneel, and work in outdoor urban environments in varying weather conditions.

Benefits:

• Medical Insurance, including plan options with 100% employer-paid premiums
• Dental Insurance
• Vision Insurance
• Meaningful Series B Equity
• 401(k) Plan
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) and National Discounts
• Paid Sick Leave
• Short and Long-Term Disability Insurance
• Life, Dependent Life, and AD&D Insurance
• Employer-Paid Basic Life Insurance
• Worker's Compensation Coverage
• Legal Insurance

Benefits offered to full-time and part-time employees may vary by State.


Throne is a proud Equal Opportunity Employer, and we are committed to pursuing and hiring a diverse workforce. We believe that every person has a right to equal employment opportunities without discrimination, and that diversity contributes to the overall health of the organization. We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Throne's receipt of an acceptable and job-related drug test, motor vehicle report, and/or background check, as applicable and permissible by law.