Operations Specialist

Operations Specialist# Operations SpecialistHot JobFort Lauderdale, FL 33309## OverviewPosition TypeFull TimeJob ShiftAnyTravel PercentageNoneCategoryAdmin - Clerical## Description**Position Title:** Operations Specialist - CRM **Department:** Operations Center **Reports To:** Operations Center Manager / Director **Location:** Fort Lauderdale, FL.**Role Summary**The Operations Specialist – CRM is responsible for managing end-to-end coordination of medical transport missions, from initial client inquiry through mission completion. This role combines client engagement, sales execution, and operational coordination to ensure safe, efficient, and high-quality service delivery within a 24/7 operations environment.**Essential Duties & Responsibilities*** Respond to customer inquiries in accordance with company standards and service guidelines across multiple channels, including phone, email, and other communication platforms* Generate, manage, and follow up on transport quotes to drive conversion and maintain client engagement* Schedule and confirm missions in alignment with operational feasibility and client needs* Coordinate hospital bed admissions and ensure all clinical and logistical requirements are met prior to transport* Prepare and complete all required documentation for confirmed missions* Maintain ownership of assigned cases from initial inquiry through mission completion and post-mission follow-up* Provide consistent and proactive updates to clients and stakeholders to ensure a high level of customer satisfaction* Collaborate with internal departments (Aviation, Medical, Maintenance, and Finance) to ensure seamless mission execution* Support outbound client engagement efforts, including follow-up communication and relationship management with new and existing clients* Meet or exceed assigned performance goals, including sales targets, response times, and service level standards* Utilize internal systems to accurately document and manage workflow activity* Ensure compliance with company policies, aviation regulations, and operational procedures* Perform other duties as assigned**Additional Duties & Responsibilities*** Participate in client meetings, industry events, and trade shows as required* Support continuous improvement efforts related to workflows, communication standards, and operational processes* Maintain accurate, timely, and complete records across all systems and platforms## Qualifications**Education & Experience*** Bachelor’s Degree preferred* Previous experience in inside sales, customer service, or client-facing operations preferred* Experience in medical transport, healthcare coordination, or aviation services strongly preferred* Demonstrated track record of achieving sales or performance targets preferred* Ability to work 12-hour shifts in a 24/7 operational environment, including evenings, weekends, and holidays on site.* Ability to travel up to 10% as needed**Skills & Competencies*** Strong verbal and written communication skills with the ability to engage effectively with clients, medical professionals, and internal teams* Ability to manage multiple cases simultaneously in a fast-paced, high-pressure environment* Strong problem-solving and decision-making skills in situations with limited standardization* Ability to read, interpret, and apply operational procedures, safety guidelines, and regulatory requirements* High attention to detail with strong organizational and documentation skills* Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and ability to learn internal systems quickly* Ability to build rapport and maintain a high level of customer service while managing complex logistics**Work Environment & Schedule*** 24/7 operations environment requiring flexibility to work 12-hour shifts, including nights, weekends, and holidays on site. Role may require extended periods of sitting, multitasking across systems, and handling high call/email volume #J-18808-Ljbffr Flyreva