Senior Community Manager

Job Description

Job Description

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

Under the direction of the Portfolio Operations Manager, the Senior Community Manager is responsible for the daily operations of multiple communities. Emphasis on achieving financial objectives, physical condition and curb appeal, internal and external customer service. This role may provide training to on-board new team members and participate in the takeover and transition of other buildings. One of the primary goals of the Senior Community Manager is to increase the cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset. It is imperative to provide a quality living environment and superb customer service for all residents. Responsible for establishing a positive and productive working relationship with the property’s team members, other departments and adhere to the company’s Mission Statement and ensure the site is in compliance with all regulatory requirements. This role is required to be on site 5 days per week.

Essential Functions:

• Development and achievement of the operating budgets. Conduct a monthly variance review of operating statement with Assistant Community Manager(s) and Service Manager(s) to develop and implement steps to improve performance.
• Involved in Recruiting, selection, training, coaching, managing and motivating team members. Provide timely and consistent feedback regarding performance.
• Lead, motivate, and direct site teams and provide ongoing training and mentoring all site team members for day to day operations and compliance with standard operating policies and processes.
• Ensure site teams’ time is tracked in ADP and approved bi-weekly and work to ensure overtime is accurately tracked and kept to a minimum.
• Perform written and verbal performance evaluations for all team members in accordance with company guidelines, and provide recommendations for compensation or promotions.
• Provides ongoing training and mentoring all site team members for day to day operations and compliance with standard operating policies and processes.
• Responsible for accurate and timely entry of all revenue transactions and rent collection in accordance with policy and procedures to maximize income and property.
• Responsible for invoice review, coding and approval of goods and services that are budgeted and within TCB levels of authority. Must obtain approval by supervisor of any purchase not included in budget.
• Petty cash management/oversight.
• Comprehend and review monthly property financial reports and be able to report both orally and in writing on significant variances, and in working with the property accountant, be able to create and review needed accruals.
• Must meet budgeted revenue and operating expense targets and ensure monthly anticipated cash flow.
• Responsible for legal proceeding for non-rent payment process including notice to quit for nonpayment of rent, cases for housing court in conjunction with TCB's attorney, follow up of court rulings on payment agreements and or evictions.
• Submission of monthly bad debt and timely submittal of resident collections to the collection agency per the SOP.
• Apply for and implement annual rent increases to optimize income in accordance with program guidelines.
• Monitoring lease expirations, Initiating and completion of re-certifications and or lease renewals within 30 days of lease expiration date.
• Leasing of units in compliance with site‘s approved Tenant Selection and Affirmative Fair Housing Marketing Plans to maintain occupancy at 97% or above.
• Update and maintain market competitive analysis providing pricing and leasing tactics as needed to remain completive and/or at the direction of the leadership team.
• Compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements and Federal State or Local Requirements.
• Oversight of upkeep of the property, which includes; regular inspection of the property to delegate maintenance, curb appeal, annual inspection of apartments, janitorial tasks, safety and preventative maintenance.
• Responsible for meeting or exceeding all HQS and REAC standards or inspections as applicable. Must pass or meet a minimum score of 80.
• Review the schedule of long-term and short-term physical needs of the property. Understand the physical plan for the property.
• Remain current and knowledgeable of applicable affordable programs of community.
• Must have updated and follow LEP and LAP plans as provided by compliance.
• Accountable for having and adhering to an energy conservation plan.
• Monitoring of work order system, including open work orders and preventative maintenance. Assure that work orders are completed according to priority response levels. Follow-up on service requests to improve resident experience and gain feedback.
• Notification and thorough incident reporting of all incidents, insurance loss or other, with proper risk management.
• Organize, prepare and submit quarterly, timely and accurate requests for operating or replacement reserve draw requests.
• Maintaining onsite resident and vendor files, ensuring that they are compliant with TCB, agency and regulatory standards.
• Guide and participate in general clerical responsibilities include typing, filing, answering the telephone, preferably within 3 rings, greeting visitors, ordering supplies and equipment, including copying, and ensure distribution of notices, letters, and newsletters to residents.
• Personal contact and follow-up as needed on issues involving violations of building rules or the occupancy agreement. Includes the responsibility of scheduling and holding conferences with family and/or outside agencies and court appearance, when necessary.
• Personal contact and follow-up as needed on complaints in an effort to minimize individual problems residents may have in their dealings with one another and integrating into the community.
• Coordinate with resident associations and groups the provision of activities for the building; assessing needs and interest of residents; being knowledgeable about the activities and services available in the larger community. Engage them to encourage a sense of community.
• Works closely with Community Life Initiatives to ensure needs of residents are met.
• Other duties that arise and as assigned.

Additional Responsibilities:

• Corporate Committees
• Attend trainings, seminars and conferences
• Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities:

• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
• Excellent verbal and written communication skills required.
• Knowledge of Federal Fair Housing Laws & Guidelines and knowledge of regulatory programs and policies.
• “Excellent Customer Service” skills required.
• Bilingual “a plus”.
• Excellent leadership skills.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is required to move around the building or site and access file cabinets, equipment, etc.
• May require travel dependent on business needs.
• Must work under deadlines and ability to meet deadlines.
• Ability to lift up to 50 pounds as/if needed.

Education & Experience:

College degree and/or 3+ years of experience in Property Management, Hotel, Hospitality or Retail required

• Industry designations (COS, LIHTC, ARM®, CPM®, CPMC®, etc.) required and/or ability to achieve certification within 6 months of hiring to meet any specific site/area needs
• Minimum team supervision experience of at least 3 people (hiring, performance management, training)

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Anticipated Salary: $75-80k

The Community Builders is an equal opportunity employer.