Call Center Representative

Call Center RepresentativeWe are looking for a Call Center Representative that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior.Responsibilities:Manage large amounts of inbound and outbound calls in a timely mannerFollow communication "scripts" when handling different topicsCommunicate directly with providers and clinic staff in order to facilitate resolutions for our patientsIdentify patients' needs, clarify information, research every issue and provide solutions and/or alternativesBuild sustainable relationships and engage patients by taking the extra mileMeet personal/team qualitative and quantitative targetsTrack and identify barriers and issues as they ariseOther duties as assignedRequirements:Previous experience in a customer support role, preferredStrong phone and verbal communication skills along with active listeningPatient focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degree*HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.