MSP Level 3 IT Technician

Job Description

Job Description

Benefits:

• Supportive and collaborative work environment
• Mix of on-site, in-office, and remote hours
• Professional development opportunities and reimbursement for certifica
• Competitive salary and performance-based bonuses
• Free uniforms
• Health insurance
• Paid time off

Summary:
We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.

Responsibilities:

• Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications.
• Network Management: Design, implement, manage, and monitor robust network solutions to ensure optimal performance and security for clients. 
• System Administration: Perform regular maintenance and upgrades on client systems.
• Client Interaction: Maintain strong relationships with clients by providing professional and timely support.
• Project Management: Lead and manage IT projects and coordinate with internal teams and external vendors to ensure successful project delivery.
• Documentation: Create and maintain detailed documentation for all client environments.
• Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements.
• Emergency Support: Provide on-call support for critical issues.

Knowledge, Skills, & Qualifications:

• Experience & Education: Minimum of 5 years in IT support,  and a Level 3 or senior technician role. MSP experience preferred. A Bachelor's or technical degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA, AWS, Azure, or CCNA as a plus.
• Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), cloud platforms (Azure, AWS), and general desktop environments.
• Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.
• RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
• Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation.
• Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
• Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.

Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Flexible work from home options available.