Case Manager - Lynn

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Case Manager who is passionate about community engagement and helping people access the care and resources they deserve. Serving Lynn and its surrounding areas. Which Include: Peabody, North Reading, Wilmington, and Saugus.

The Opportunity

As a Case Manager, you will provide support, educating clients and caregivers in areas including health maintenance and preventative measures, assisting in healthcare management navigation, and accessing community support. If you are someone passionate about advocating for your clients and facilitating the success of clients remaining safely in their homes, we encourage you to apply today!

Key Responsibilities:

• Complete all visit types in accordance with Mass Health regulations

• Complete documentation in accordance with regulations and Vitra polices at the end of each client and or caregiver interaction

• Navigate clients and caregivers through other healthcare resources and community services.

• Participate in multidisciplinary care plan development, review and discharge planning.

• Address concerns regarding environment and client status changes and escalates it accordingly.

• Participate in multidisciplinary team meetings and work collaboratively to address client and caregiver needs.

• Complete all required documentation per regulation and communicate professionally with client, Primary Care Physicians and other healthcare providers when necessary.

• Facilitates Physicals and any other client appointments with their PCPs

• Act as a steward of quality and compliance by learning policies in procedures in accordance with regulations and Vitra's quality standards

• Leads care and emergency plan education for clients and caregivers

• Participates in performance improvement initiatives such as audits, peer teaching, etc.

• Perform other duties as assigned.

• Foster Culture of Customer Service and Commitment to quality care

• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.

• Show genuine interest and compassion for the communities we serve.

• Embrace and champion a culture of diversity, equity, and inclusion.

What we are looking for:

• Valid driver's license and reliable transportation required.

• Bachelor's degree in human services, in public health or another related field required. A minimum of two years' recent experience in the direct care of elders or adults with disabilities required.

• Fluency in both English and second language strongly preferred.

• Case management, behavioral health, social services and/or community health worker experience preferred.

• Comprehensive knowledge of case management principles, healthcare management and reimbursement.

• Strong communication, documentation and organizational skills required.

• Must be solution oriented and able to multitask.

• CPR Certification/Willingness to obtain one.

• Work Environment and Physical Requirements

• Office-based work in a clean well-lit environment with fluctuating temperatures near others.

• Client-facing field staff and community liaisons require frequent travel to client homes or community settings; ability to drive safely; work in client homes may involve varying temperatures, odors, allergens, pets, and other environmental factors.

• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.

• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

• Employer sponsored health Insurance with a generous employer match.

• Dental and Vision Benefits.

• Supplemental Benefits

• Life, Accident, Critical Illness and Disability Insurance.

• 401K with a 5% company match.

• Accrued Paid-Time-Off.

• Ten company paid holidays.

• Wellness Benefits.

• Tuition Reimbursement.

• Supportive team structure and company culture with a focus on work/life balance.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.