Night Auditor - Embassy Suites

Night Auditor

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience:

High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

Physical Requirements:

Flexible and long hours sometimes required.

Sedentary work, exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Late night shift.

Mental Requirements:

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations.

Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

Must maintain composure and objectivity under pressure.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Must be able to work with and understand financial information and data, and basic arithmetic functions.

Must be willing to cross train in other accounting or hotel-related areas.

Must be able to prioritize job functions in order to meet deadlines.

DUTIES & FUNCTIONS

Essential:

Approach all encounters with guests and employees in a friendly, service-oriented manner.

Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

Always maintain a warm and friendly demeanor.

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Perform guest services functions as required (i.e., check guests in and out, take reservations, enter wake-up calls, etc.).

Audit and reconcile financial and statistical reports.

Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount programs, Tax Reports, etc.) according to hotel standards.

Prepare and distribute month-end reports.

Audit and reconcile all Front Desk and Food & Beverage Cashier's work.

Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

Prioritize job functions in order to meet deadlines.

Ensure accuracy of all numbers reported including statistics.

Input and update financial information into corporate communications network.

Perform daily, weekly, monthly, and annual data processing system functions as required.

Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

Marginal:

Maximize productivity, identify problem areas, and assist in finding and implementing solutions.

Respond to governmental inquires upon receipt.

Handle guest requests.

Attend meetings/training as required by management.

Perform other duties as requested by management.