Hotel Attendant - Daytime Phoenix, Arizona

Main duties and responsibilities may vary depending on the area and the job.

Essential responsibilities include the following:

Cleaning and Disinfecting Surfaces and Areas

After each guest vacates a room, all surfaces and areas must be properly cleaned and disinfected. This includes objects such as toilets, countertops, bathtubs, showers, and eating surfaces. Housekeeper must be knowledgeable in the proper use and safety of cleaning products.

Dusting and Polishing

Furniture and other woodwork in each room must be dusted regularly. Additionally, applying furniture polish to certain items may be required. Light fixtures and ceiling fans also must be dusted.

Sweeping, Vacuuming, and Mopping

Depending on the floor surface, sweeping, vacuuming, or mopping may be needed. At times, carpets may need to be shampooed.

Organizing and Stocking

Hotels provide various items to their guests for convenience, such as soap, shampoo, conditioner, lotion, coffee and tea supplies, and stationery. Housekeepers must know which items should be in each room and restock them as needed.

Changing Linens and Towels

Housekeepers must remove soiled linens and towels from the room, replacing them with clean items. This requires putting clean sheets on all beds in the room and replacing bathroom towels with a sufficient type and quantity.

Waste Removal

Removing waste from wastebaskets and ashtrays and disposing of it properly. Transport garbage containers from kitchen and work areas to dumpster; empty and clean according standards. If the waste is hazardous, requires following Occupational Health and Safety rules and regulations for disposal. Adhere to recycling regulations.

Maintain Cleanliness of all Dining Utensils

Responsible for making sure all plates, glasses, bowls and silverware are perfectly cleaned between uses by using an industrial dishwasher and then hand polishing to remove leftover smudges. Stock kitchen lines with designated cleaned wares, utensils and equipment. Clean spills in kitchen and work area immediately. Clean and sanitize pots, pans, utensils and other kitchen equipment.

Maintain Cleanliness of Kitchen and Storage Areas

Make sure the kitchen and storage areas are kept clean at all times. This includes cleaning industrial kitchen appliances, such as stoves, grills, freezers and ovens etc. Organize and restock work areas for the next shift as specified in departmental standards. The kitchen must meet health and safety standards at all times.

Assist With Food Storage, Rotation and Preparation

Responsible for food preparation. This includes things like preparing fresh salads, grilling, garnishing dishes and adding fresh salt or pepper according to customer taste.

Qualifications: 

• To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Essential:

  Ability to communicate in English with guests, co-workers and management to their understanding

  • Ability to count
  • Ability to read and write legibly
  • Ability to work cohesively with co-workers as part of a team
  • Ability to communicate in a second language, preferably Spanish
  • Familiar with proper sanitation regulation Knowledge of proper chemical handling

  Education: A high school education or its equivalent preferred.

  Experience: Previous experience within the hospitality industry preferred. 

  Basic Expectations: Have a high degree of self-motivation and the ability to work independently. Ability to work under pressure in a demanding environment. Bright and organized, detail oriented, confident and efficient person with great people skills and a can-do attitude.

  Reasoning Ability: Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision. 
  
  

  Physical Aspects of Position include but are not limited to the following:

  • Constant standing and walking throughout
  • Frequent lifting and carrying up to 25-60 lbs.
  • Frequent kneeling, pushing, pulling, lifting
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
  • Occasional ascending or descending ladders, stairs and ramps
  • Requires to reach with hands and arms and often stop, kneel, crouch or crawl.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.

This is a full-time position, and as such, hours and days to work WILL fluctuate up to and including weekends and holidays.