Product Specialist

Product Specialist

Now Welcoming: Product Specialists

Pay: $18-$20/hr

Why Join Our Team?

We are looking for a polished and professional candidate who can provide a top-notch customer experience. As a Product Specialist, you will be an important member of our sales team.

Product Specialists are responsible for maintaining good customer relationships that contribute to customer satisfaction.

We are looking to grow our next All-Star!

What You'll Do

• Assists salespeople with moving vehicle schedule for delivery to and from prep department.
• Ensures all models are displayed on showroom floor as directed by Sales Management.
• Effectively and Efficiently Performs Detailed Customer Education and Delivery on all models
• Ensures that vehicle has met all pre-delivery checklist requirements
• Assesses customer knowledge and priorities to personalize delivery for every customer experience
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention
• Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations
• Resolves customer inquiries for vehicle technology issues
• Directs customers to additional information resources
• Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
• Efficiently and Effectively Trains Team Members on Key Vehicle Technologies
• Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer
• Effectively Assists Sales Department in Vehicle Tracking

What You'll Bring

• Outgoing personality
• Polished and professional
• Ability to provide an engaging product demonstration
• Technologically savvy
• Detail-oriented and organized
• Customer-focused
• Strong communication skills
• Valid Driver's License with acceptable driving record

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.