Technical Information Specialist

Senior Technical Information SpecialistZimmerman Associates, Inc. (ZAI) is seeking a Senior Technical Information Specialist to support a contract with the U.S. Food and Drug Administration's (FDA) Office of Inspections and Investigations Records and Information Management program. This position will support FDA records management activities by conducting research, reviewing and analyzing information, performing quality control, maintaining accurate records, and ensuring compliance with established procedures and requirements. This is a primarily remote position but may require periodic travel to the FDA White Oak campus in Silver Spring, Maryland to support onsite activities, as needed.Pay Rate: $45,000 to $48,000The Senior Technical Information Specialist will be responsible for conducting research, reviewing, analyzing, and performing quality control activities to ensure information is accurate, complete, and compliant with established procedures and requirements. This role involves researching information from multiple sources, evaluating data, updating records, resolving discrepancies, and maintaining accurate documentation. The position requires strong attention to detail, the ability to interpret guidelines and procedures, and effective communication with internal and external stakeholders.Key ResponsibilitiesConduct research using databases, online resources, and internal systems to gather and validate informationReview, analyze, and update records to ensure accuracy, completeness, and consistencyIdentify discrepancies, determine appropriate next steps, and escalate issues when additional guidance is neededPerform quality control reviews to verify data accuracy and compliance with established proceduresDocument findings, updates, and decisions in tracking systems and required documentation toolsCommunicate with internal and external stakeholders via phone, email, and other communication methods to obtain and verify informationRespond to questions and provide guidance based on established policies, procedures, and requirementsMaintain organized records and ensure compliance with applicable records management standardsManage assigned workload independently while meeting established timelines, priorities, and service level requirementsRequirementsBachelor's degree requiredMinimum of 3 years of related experience in records management, document management, data review, quality control, or regulatory supportStrong research, analytical, organizational, and problem-solving skillsExcellent attention to detail with the ability to identify errors and ensure accuracyStrong verbal and written communication skills, including professional email and phone communicationProficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and database systemsAbility to interpret and apply procedures, policies, and guidelines to complete assigned tasksAbility to work independently, prioritize multiple assignments, and meet deadlines with minimal supervisionMust be eligible to work in the U.S. and able to obtain a government security clearanceExperience supporting federal government or regulatory programs preferredMust have strong computer skills and the ability to learn new systems and software toolsAbility to work primarily remotely with periodic travel to the FDA White Oak campus in MarylandWork schedule: Monday–Friday, 7:00 a.m.–5:30 p.m. (flexible)Equal Opportunity EmployerZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veterans' status, or any other legally protected status.