Insurance Customer Service Representative

Job Description

Job Description

Benefits:

• Breakfast provided on Friday
• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off

About the Role:
Join Allstate Insurance Agency - Douglas Thompson as an Insurance Customer Service Representative in Harlingen, TX! In this exciting role, you will be the first point of contact for our valued customers, providing exceptional service and support while helping them navigate their insurance needs.

Responsibilities:

• Assist customers with inquiries about insurance policies and claims.
• Provide quotes and information on various insurance products.
• Process policy changes and renewals efficiently.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints and issues with professionalism.
• Educate clients on coverage options and risk management.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on industry trends and company policies.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Property & Casualty Licensed
• Previous customer service experience, preferably in insurance.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in Microsoft Office Suite and CRM software.
• Texas insurance license or willingness to obtain one.
• Positive attitude and a passion for helping others.
• Detail-oriented with strong problem-solving abilities.
• Must be bilingual English and Spanish

About Us:
Allstate Insurance Agency - Douglas Thompson has been serving the Harlingen community for over a decade, providing personalized insurance solutions that customers trust. Our commitment to exceptional service and community involvement makes us a preferred choice for both clients and employees alike.