Valet / Porter

Job Description

Job Description

Mercedes-Benz of Atlanta Northeast – Buford, GA

Now Hiring: New Service Annex and Pre-Owned Facility

Mercedes-Benz of Atlanta Northeast is opening a new facility in Buford, GA and we are hiring!  The site sits on 8.7 acres and totals 54,000 square feet, with 22 Mercedes-Benz service bays, 14 Sprinter bays, and 3 service drive lanes. It operates as a full Service Annex, service, parts, loaner vehicles, and detail, and it also sells pre-owned vehicles across all makes and models. 

We are family-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. It’s a true win-win!

What we offer: 

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated
• Long term job security

ESSENTIAL DUTIES:

• Install seat, steering wheel, floor protection and ID tags in all vehicles taken in for service 
• Ensure that all vehicles in the lot are locked 
• Maintain the parking lot in an organized, efficient manner 
• Keep new and used vehicles lots neat and orderly 
• Move customer and dealership vehicles as directed 
• Make and implement decisions regarding maintaining and cleaning vehicles 
• Maintain new and used vehicles' appearance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries as needed 
• Operate overhead doors to assist customers and service employees 
• Remove the protective coverings and ID tags installed in the vehicle, prior to returning the completed vehicle to the customer 
• Inspect the vehicle for stains, debris and damages before returning the vehicle to the customer, and report any damages to management immediately 
• Return the vehicle keys to the appropriate Service Advisor 
• Remain in the service write-up area unless performing another task as directed 
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
• Clean dealership areas (e.g., walkways and sidewalks) as needed 
• Utilize all available information to ensure proper resolution of problems 
• Utilizing Fundamentals Skills 
• Provide prompt, efficient and quality service to the customers and dealership 
• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles 
• Present self as positive role model by demonstrating commitment to the    department, customers, dealership and company 
• Listen actively to understand others completely 
• Managing Demanding Situations 
• Resolve all disputes and difficulties with professionalism and composure 
• Prioritize work to ensure all deadlines are met 
• Attend training classes as directed by management

QUALIFICATIONS:

• High school diploma or the equivalent 
• One year experience in an automobile retail environment 
• Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle 
• Excellent verbal and written communication skills 
• Must be insurable 
• Ability to collaborate with the public, sometimes with several customers at a time 
• Ability to collaborate with other dealership personnel 
• Must be a team player with impeccable honesty and integrity 
• Maintain a high level of professional personal appearance and conduct 
• Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction