Front Office Supervisor

Job Overview Job Title: Front Office Supervisor Location: Merrifield Oral Surgery Fall Church, VA Job Type: Fulltime Responsibilities Leadership: Coach, mentor, and train front office staff to ensure office policies, procedures, customer support expectations, and compliance initiatives are met and maintained. Oversee and manage front office processes to ensure consistency and alignment with practice policies and procedures. Patient Reception: Greet patients warmly and professionally, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with necessary paperwork. Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits, coordinating with oral surgeons and clinical staff to optimize appointment availability and minimize waiting times. Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally, providing accurate information about services, appointments and office policies. Patient Records: Maintain and update patient records with accuracy and confidentiality, ensuring all necessary documentation is complete and organized for easy access by the clinical team. Insurance: Collaborate with patients to verify insurance coverage, including prior authorizations and pre‑determinations, and assist patients in understanding their insurance benefits and financial responsibilities. Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office, including ordering supplies, managing mail, and coordinating with vendors. Patient Care and Satisfaction: Deliver a five‑star experience with exceptional customer service, addressing concerns and resolving issues to ensure a positive experience from check‑in to check‑out. Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols; maintain confidentiality of all doctors, staff, and patient information. Required Qualifications High school diploma or equivalent. 5+ years of experience as a Front Office Administrator, Receptionist or similar role in a healthcare or dental setting. 1+ year of experience leading teams in a medical office setting. Proven background providing exceptional patient support and customer service. Driven, organized and detail‑oriented approach to managing responsibilities. Proficiency in computer software applications. Strong organizational skills and attention to detail for patient records, scheduling and administrative tasks. Professional language and customer‑service mindset. Effective written and verbal communication skills. Ability to use discretion with sensitive information. Excellent documentation and Microsoft Office skills. Passionate about healthcare excellence. Schedule 8:00–4:30 Monday–Friday Benefits 401(k) Matching Dental Insurance Health Insurance Vision Insurance Life Insurance Referral Program Special Requirements Working in‑office is an essential function of this job. Physical requirements: sitting, stooping, turning, standing, bending, walking, hearing, reading, writing and keyboarding; may lift up to 25 lb. This is not an all‑inclusive list of job‑related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned. Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr