Career Pathways Manager

What We Do We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry‑leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million. About the Role The Career Pathways Manager is a key member of Roo's Relief‑to‑Hire team (R2H), helping connect veterinary professionals with meaningful career opportunities. We're looking for someone who is highly organized, proactive, relationship‑driven, and passionate about creating exceptional experiences for both candidates and hospital partners. In this role, you’ll guide veterinary professionals through the placement journey, coordinate across teams to keep processes running smoothly, and build strong partnerships that support successful hiring outcomes. Responsibilities Candidate Coordination & Support Guide veterinarians and technicians through the Relief‑to‑Hire process, from interest to offer. Maintain clear, consistent communication with candidates to ensure a supportive and personalized experience. Collect, organize, and share candidate materials (resumes, references) with hospitals in alignment with Roo standards. Hospital & Internal Partner Collaboration Work closely with VetAM, HSP, and Enterprise to ensure hospitals are matched with the right veterinary professionals. Track hiring needs and placement opportunities to inform pipeline development. Collaborate with the Senior Manager and cross‑functional squad to identify placement opportunities and proactively flag risks. Process Execution & Improvement Follow and uphold Standard Operating Procedures (SOPs) developed by the senior manager and R2H squad. Identify workflow gaps or bottlenecks and suggest process improvements. Support testing and rollout of new tools or processes aimed at improving efficiency and experience. Tracking & Reporting Keep candidate and placement records up‑to‑date in HubSpot and other systems. Assist with data entry and report generation to support internal visibility and forecasting. Monitor milestones and timelines for placements to ensure timely progress and stakeholder communication. Billing & Administrative Support Coordinate with finance to ensure accurate billing for completed placements. Help resolve billing‑related issues by liaising between internal teams and hospital partners. Qualifications 2‑4 years of experience in account coordination, inside sales, recruiting, or a client‑facing operations role where managing multiple relationships simultaneously was core to the work. Demonstrated ability to manage a pipeline or portfolio of active candidates, deals, or accounts without losing track of where things stand or what needs to move next. Strong written and verbal communication skills, with a knack for making people feel supported and informed throughout a process. Experience working cross‑functionally with multiple stakeholders or teams to drive outcomes. Comfortable working in a CRM (HubSpot, Salesforce, or similar) to manage pipelines, log activity, and generate reports. Ability to identify process gaps and take initiative to flag or address them, rather than waiting to be asked. Organized, self‑directed, and able to prioritize in a fast‑moving environment. A genuine interest in the veterinary or healthcare space, or in helping professionals find meaningful career opportunities. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Compensation Base compensation ranges are based on our geographical tiering system (example cities listed) with an additional 20% variable compensation based on performance. Exact compensation may vary based on skills, experience, and location. Tier 1 (San Francisco, NYC): $90,000 USD – $115,000 USD Tier 2 (LA, Boston, Seattle, DC, San Diego, Chicago): $80,000 USD – $105,000 USD Tier 3 (Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento): $75,000 USD – $98,000 USD Tier 4 (Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City): $70,000 USD – $90,000 USD We recently became aware of a job scam where scammers pose as Roo employees and conduct fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate . All official Roo communication will always come from @roo.vet. Core Values Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! Benefits Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits with a base medical plan covered at 100% and optional premium buy‑up plans. 401(k) Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including regional team‑building events. We have a diverse, passionate & driven team from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. #J-18808-Ljbffr Roo