Spa Concierge for Luxury Day Spa

Job Description

Job Description

Benefits:

• 401(k) matching
• Employee discounts
• Free uniforms
• Paid time off
• Training & development
• 401(k)
• Health insurance

Ready to make a difference and be an important part of our Spa Team?

We have an opportunity for a part-time (20-25 hours) Concierge/Hospitality Professional to begin training and working with our team.  

This is a part-time position during non-peak months (July-Oct), and can transition to 30-35 hours, if desired, during Season (Nov-May).  Must be available to work Sunday's, and until 7pm during the week.  Occasional coverage on Saturday's is required.

2+ years of experience in Hospitality/Concierge/Guest Services within a Spa, Resort or High-End Salon is required.  Experience with MEEVO, Zenoti or similar spa/salon booking systems is a plus.  A warm, hospitality-driven personality, strong upselling and retail sales skills, fluency in English and excellent communication skills is required.  

Woodhouse Spa is the leader in affordable luxury in Naples. A sunny/bright disposition and the willingness to serve our guests are at the core of our company’s mantra.  If you are passionate about providing the best possible guest experience, have a strong, team-oriented work ethic, and enjoy creating a memorable experience for others, then we invite you to apply today! 

More specifically, our Spa Concierge Professional:

• Has a thorough understanding of our spa services which results in the ability to recommend and create the perfect experience for each guest
• Answers phones and professionally assists the guest in booking spa services to meet their needs
• Greets each guest with a warm welcome, a sincere smile, and provides personal attention from the time the guest walks through the door
• Provides spa tours and educates the guest on the “Woodhouse Experience” including our amenities, quiet rooms, group events and more
• Strives to enhance the guest experience and revenues by upselling enhancements and recommending retail
• Professionally handles the check-out process, answers questions that arise, and ensures each guest leaves relaxed, renewed and looking forward to returning
• Pays attention to the details, asks questions to understand, and performs their job with accuracy
• Serves as back up for the leadership team to ensure things are running smoothly

Woodhouse Perks include:

• Competitive Pay and Incentive programs, including team retail commissions and periodic bonus opportunities
• Paid vacations for part-time and full-time employees after one year of service
• 401k Plan with 4% match 
• Health Insurance for qualified candidates
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a beautiful, updated, luxury spa setting

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.