Front Desk - Agent

Front Desk Agent

The Front Desk Agent is a professional with articulate communication skills and a passion for excellence. This role manages all aspects of guest arrivals, departures, and ongoing guest requests with polished professionalism. The Front Desk Agent will anticipate guest needs, resolve concerns with discretion, and consistently execute flawless service all while maintaining a courteous demeanor. By delivering impeccable service, the Front Desk Agent will uphold Camden Hilton Garden Inn's service standards while elevating our property.

Duties/Responsibility:

• Execute seamless check-in/check-out procedures with personalized attention
• Master all room types, rates, and amenities to make perfect recommendations
• Handle guest requests and complaints with immediate and effective solutions
• Maintain meticulous knowledge of hotel facilities, services, and local attractions
• Process reservations, modifications, and cancellations with precision
• Manage cash drawer and perform accurate financial transactions
• Maintain pristine front desk area and lobby presence
• Collaborate closely with housekeeping and maintenance for room readiness
• Welcome guests by name whenever possible, using approved greeting protocols
• Deliver unexpected amenities and upgrades when opportunities arise
• Must maintain professional etiquette at all times
• Provide discreet, personalized service to high-profile guests
• Complete all required shift reports and documentation accurately
• Handle confidential guest information with utmost discretion
• Maintain key control and security procedures
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times)
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
• Perform all other duties that may be assigned as needed by your manager

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Qualifications:

• No experience needed
• Endurance to stand for long periods and walk moderate distances.
• Occasional light lifting (up to 25 lbs.)
• Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
• Ability to work independently and as part of a team.
• Cash handling and basic accounting skills

• Excellent communication skills and customer service skills
• Fluent in English (additional languages highly preferred)
• Ability to maintain composed under pressure
• Highly organized with the ability to multitask in a fast-paced environment

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Front Office team at Camden Hilton Garden Inn.

Equal Opportunity Employer

Hilton Garden Inn Camden Waterfront is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.