System Engineer

Overview As a Systems Engineer, you will be responsible for supporting and maintaining our client’s IT infrastructure, focusing on SaaS applications, cloud systems, and endpoint management. You will collaborate with cross-functional teams to ensure seamless system operations and provide tier 2 technical support. This role is vital in maintaining system stability, security, and efficiency. Base pay range $125,000.00/yr - $140,000.00/yr Responsibilities SaaS Application Support: Assist in the administration and support of SaaS applications, ensuring they are running smoothly and securely. Provide technical support to end-users and address any issues related to SaaS applications. System Maintenance: Perform routine maintenance, updates, and patches on servers, operating systems, and cloud-based systems to ensure compliance and security standards are met. Cloud System Support: Assist in the provisioning and configuration of cloud-based systems, ensuring they adhere to defined security standards. Support cloud automation workflows to optimize efficiency. Business Application Integration: Support the integration between SaaS applications and other IT systems to ensure seamless data flow and interoperability. Collaborate with the team to troubleshoot and resolve integration issues. Endpoint Management: Assist in the management of user endpoints, including the administration of MDM solutions such as JAMF and Intune. Ensure that endpoints are configured to meet security and compliance standards. AV Conferencing Support: Provide tier 2 support for audiovisual (AV) conferencing system incidents, including the setup, configuration, and troubleshooting of conference room equipment. Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting guides. Contribute to the preparation of regular reports on system performance and incidents. Collaboration: Work closely with senior engineers and other IT teams to support the organization’s IT infrastructure and SaaS applications. Contribute to team efforts in implementing new technologies and system upgrades. Continuous Learning: Stay up-to-date with industry trends, emerging technologies, and best practices related to IT systems and SaaS applications. Seek opportunities to improve skills and knowledge in relevant areas. Required qualifications Associate degree or higher in Computer Science, Information Systems, or a related field. Equivalent work experience may be considered in lieu of a degree. 2 - 5 years of experience in the IT industry. Experience in Office 365 administration. Proficiency in Active Directory Services. Basic knowledge of scripting languages such as PowerShell, Python, or Bash. Hands-on experience with MDM solutions like JAMF or Intune. Familiarity with IT infrastructure systems including Windows/Linux servers, Microsoft and Apple operating systems. Basic knowledge of cloud platforms (e.g., AWS, Azure, GCP) and SaaS platforms (e.g., Teams, Zoom). Understanding security principles such as identity and access management, encryption, and vulnerability management. Strong problem-solving skills and the ability to troubleshoot technical issues. Good communication and interpersonal skills to work effectively with team members and end-users. Ability to work independently and as part of a team in a dynamic environment. Desired qualifications Relevant certifications (e.g., ITIL V4, JAMF, Microsoft Certified: Azure Administrator). Experience in Intune and/or JAMF administration. Basic knowledge of SharePoint and Atlassian products. Familiarity with AV systems and conference room setups. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Information Services and Technology Information and Media Benefits Medical insurance Vision insurance Disability insurance 401(k) Paid maternity leave Paid paternity leave #J-18808-Ljbffr