Service Coordinator

Job Description

Answer and manage incoming customer service calls, service requests, and general inquiries

Dispatch technicians and subcontractors while tracking call status and scheduling changes

Create and manage work orders for service and preventative maintenance activities

Coordinate technician check-in/check-out procedures and ensure compliance with safety policies

Process purchase orders, invoices, subcontractor pricing, and work order documentation

Procure parts and materials needed for service work orders

Schedule monthly maintenance visits and follow up with customers regarding service agreements

Assist with service quotes, customer satisfaction follow-ups, and site access/badging requirements

Maintain accurate customer records, service documentation, and reporting

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

2+ years of customer service, dispatching, call center, or administrative experience

Experience handling high-volume inbound customer calls and service requests

Strong Microsoft Office skills, specifically Outlook, Excel, and Word

Experience scheduling and coordinating technicians, subcontractors, or field personnel

Ability to manage multiple priorities in a fast-paced environment

Strong written and verbal communication skills

High attention to detail and strong organizational skills

Basic understanding of purchase orders, work orders, accounts receivable/payable, invoicing, or other financial processes Experience working in the construction, service, security, fire alarm, low-voltage, or field services industry

Previous dispatching experience

Business Administration diploma/certificate

Experience processing subcontractor invoices and managing vendor relationships

Experience supporting preventative maintenance/service agreement programs