Assistant Manager, Restaurant

Job Opportunity At Hard Rock Casino Rockford

The incumbent in this position supports the Manager - Food & Beverage by overseeing daily operations, leading staff, ensuring exceptional guest experiences, managing inventory and costs, and maintaining compliance—all while helping drive service quality and revenue.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Create an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and act as a mentor to team members to provide superior guest service.
• Work area at scheduled times, ensuring outlets are fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintain administrative functions, such as scheduling, time and attendance records, and appraisals to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assist in monitoring department budget to ensure efficient use of labor and other resources to achieve effective operation of the department.
• Monitor guest service and satisfaction by interviewing guests and by observing food and beverage ratings to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolve guest concerns or complaints to maintain positive guest relations.
• Inspect food outlets daily to ensure a safe work environment, that equipment is operating properly, and that sufficient supplies are on hand to achieve smooth operation of the department.
• Assist with hiring and onboarding.
• Attend and participate in meetings, completing follow-up as assigned.
• Step in as acting manager when needed.
• Perform work regularly and predictably.
• Attend seminars when needed.
• Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High School Diploma, or equivalent.
• Four (4) years food & beverage or hospitality experience,
• Minimum of two years' Food and Beverage supervisory experience; or a Bachelor's degree in related field.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Must be able to work nights, holidays and weekends, as well as flexible shifts and/or unusual hours.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high-volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant (host/hostess, dining room attendant, waitperson, etc.)
• Food and drink, food and drink products, food and drink preparation, etc.
• Service, service etiquette, and standard service practices.
• Wines and alcoholic beverages.

ABILITY TO:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Observe and direct actions of subordinates, monitor all activity within the restaurant and casino floor, inspect and maintain areas for which are responsible.

Pay Range: $50,000 - $67,500