Sonny's BBQ Restaurant Team Lead

Job Location: Ocoee, FL 34761, Salary Range: $17.00 - $18.00 Hourly, iServ Team Lead (iServ is licensed franchisee of Sonny’s BBQ®) Position Type: Full-time, hourly management, on-site Pay Rate: $17-$18 per hour. Who We Are The iServ Group, is a multi-brand hospitality company based in Ocala, FL. Our mission is simple but meaningful: to honor God and honor people. We live this out daily as we grow our brands—Sonny’s BBQ and Giovanni’s Pizzeria & Kitchen—while striving to be a top employer and trusted community partner. The Opportunity We’re looking for a Sonny’s BBQ Restaurant Team Lead who brings both leadership and heart to the table. In this role, you’ll guide your team through each shift, ensuring exceptional guest experiences while building a culture where team members feel supported, valued, and inspired to grow. This is more than a shift leadership role—it’s an opportunity to make a meaningful impact on people every day. What You’ll Do Perform opening/closing responsibilities for the store and assist the Management Team in overseeing store operations Lead shifts with energy, clarity, and a commitment to excellence in both service and operations Create a fun, engaging, and welcoming environment for guests and team members alike Model and reinforce iServ’s mission, values, and culture in every interaction Promotes a culture that inspires improvement; continually develops and mentors team members under his/her direction and is directly responsible for their success Support onboarding and training of new team members Ensure food safety, cleanliness, and operational standards are consistently met Communicate effectively with management on team performance and opportunities Jump in where needed—whether assisting guests, running POS, or supporting the kitchen What We’re Looking For Minimum 1 year prior full-serve restaurant leadership experience in a high-volume restaurant General understanding of all full-serve restaurant operations (front and back of house) as well as financial management Passion for hospitality and creating memorable guest experiences A natural leader who puts people first Someone who thrives in a team environment and leads by example Strong communicator with a positive, solutions-focused mindset Ability to stay organized and energized in a fast-paced setting Minimum 21 years of age with a valid driver’s license. Must be able to pass driver insurability check and have reliable transportation Ability to maintain a flexible schedule and cover shifts on busy days/special events Must be able to submit and pass a background check & drug test What You’ll Receive - Insurance and PTO benefits are based on eligibility determined by hours worked PTO Work/life balance that supports your well-being 401(k) with employer match eligibility Eligible for health, dental, and vision insurance with company contribution determined by hours worked Company-paid life insurance Team member food discounts Ongoing development and growth opportunitiesMultiple levels of Care for you as a whole person (Team Chaplains, iServ Cares) Opportunities to give back through community service Why iServ? At iServ, we don’t just run restaurants—we build people. We believe work should be meaningful, growth should be intentional, and leadership should be rooted in service. If you’re looking for a place where your work matters and your values align, we’d love to meet you. #J-18808-Ljbffr iServ, LLC