SR Manager Data Analytics

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates , and maintains a state-of-the-art open-access fiber network platform that empowers millions .

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

Sr. Manager of Data Analytics

Position Summary

The SR Manager of Data Analytics , Operational Excellence is responsible for driving enterprise execution through governance, performance management, executive reporting, and operational analytics. This role serves as a key partner to executive leadership by creating the structure, visibility, and accountability necessary to support strategic priorities and business outcomes.

The Sr. Manager of Data Analytics will own the company's governance operating model, executive decision-making cadence, operational scorecards, KPI governance framework, and leadership reporting processes. This position works across Planning, Engineering, Construction, Operations, Finance, IT, HR, and Executive Leadership to ensure organizational alignment, performance transparency, and disciplined execution.

The ideal candidate is equally comfortable facilitating executive-level discussions, building operational dashboards, driving accountability, and translating complex business information into actionable insights.

Key Responsibilities

Governance & Executive Cadence Management

Design, implement, and manage the enterprise governance framework that supports strategic priorities and operational execution.

Governance Responsibilities

• Develop and maintain executive governance processes and operating rhythms.

• Establish and facilitate decision-making forums, steering committees, and operating reviews.

• Create agendas, executive briefing materials, presentations, dashboards, decision logs, and action trackers.

• Ensure decisions, commitments, risks, and actions are documented and tracked to completion.

• Drive accountability through transparent reporting and follow-up processes.

• Support annual planning, quarterly business reviews, investment reviews, and strategic initiatives.

• Coordinate cross-functional preparation and stakeholder alignment for executive forums.

Executive Forums Supported

Forum	Frequency
Executive Leadership Team	Weekly
Weekly Business Review (WBR)	Weekly
Operating Review	Monthly
Strategic Steering Committee	Monthly
Investment Committee	Quarterly
Board of Directors	Quarterly

Meeting and Reporting Ownership

Manage preparation and facilitation of:

• Executive Leadership Team meetings

• Weekly Business Reviews

• Monthly Operating Reviews

• Strategic Steering Committee reviews

• Investment Committee reviews

• Board and Investor reporting

• Executive decision reviews

• Quarterly Business Reviews

Operational Performance Management

Serve as the owner of the enterprise performance management framework and operational scorecard.

Responsibilities

• Develop, manage, and continuously improve company-wide KPI governance.

• Establish scorecard standards, definitions, targets, and data ownership.

• Create executive dashboards and performance reporting.

• Monitor enterprise performance trends, risks, bottlenecks, and opportunities.

• Deliver actionable insights and recommendations to executive leadership.

• Ensure consistency, integrity, and accuracy of operational reporting.

• Partner with Finance, Planning, Engineering, Construction, Operations, and IT to create a single source of truth for performance measurement.

• Lead operational review discussions focused on performance gaps and corrective actions.

• Support forecasting, capacity planning, resource planning, and executive decision making through analytics.

Enterprise KPI Framework Ownership

Market Expansion

• Homes Passed

• Homes Ready for Service

• Market Activation Schedule Performance

• Cost per Passing

• Market Launch Readiness

Planning

• Planning Cycle Time

• Rework Rate

• Plan Accuracy (% Accepted Without Rework) 

• Cost per Passing vs Budget

• Buildable Pipeline vs Target

• Forward Coverage (% Complete for Upcoming Months) 

Engineering

• Design Cycle Time

• Engineering Backlog

• Permit Approval Rate

• Pole Attachment Cycle Time

• Design Quality Metrics

• Redline Turnaround Performance

Construction

• Feet of Fiber Installed

• Construction Productivity

• Crew Utilization

• Construction Cost Variance

• Make-Ready Completion

• Build Cycle Time

• Contractor Performance Metrics

Customer Activation

• Installs Completed

• Install Cycle Time

• Service Activation Success Rate

• Customer Fallout Rate

• First-Time Right Activation Rate

Financial Performance

• Build Cost per Passing

• Capital Deployment Rate

• Budget Variance

• EBITDA Performance

• Forecast Accuracy

• Cost-to-Serve Metrics

Performance Analytics & Business Intelligence

• Develop executive dashboards and performance reporting tools.

• Build KPI scorecards, trend analysis, forecasting models, and operational insights.

• Analyze root causes of operational variances and performance issues.

• Partner with data and reporting teams to improve reporting automation.

• Drive data governance and reporting standardization efforts.

• Produce executive summaries, board reports, and investor materials.

Cross-Functional Leadership

• Partner with executive leaders to align priorities and drive business outcomes.

• Collaborate across Build, Engineering, Construction, Operations, Finance, HR, Supply Chain, and IT.

• Facilitate resolution of cross-functional issues and strategic risks.

• Drive transparency, accountability, and enterprise alignment.

• Support transformation initiatives and continuous improvement efforts.

Qualifications

Required

• Bachelor's degree in business, Operations Management, Engineering, Telecommunications, Construction Management, Finance, Analytics, or related field.

• 7+ years of experience in Operational Excellence, PMO, Strategic Planning, Business Operations, Program Management, Analytics, or Performance Management.

• Experience facilitating executive governance forums and leadership reviews.

• Experience developing KPI frameworks, dashboards, and executive scorecards.

• Strong business analytics and executive communication skills.

• Advanced proficiency with Power BI, Excel, reporting tools, and presentation development.

• Strong project and program management capabilities.

Preferred

• Telecommunications, FTTH, infrastructure deployment, construction, or network operations experience.

• PMP, Lean Six Sigma, Agile, or Operational Excellence certification.

• Experience supporting executive leadership teams, boards, or investor reporting.

• Experience building enterprise governance models and operating review processes.

Success Measures

Success in this role will be measured by:

• Executive governance effectiveness and decision cycle improvement.

• Accuracy, timeliness, and adoption of enterprise scorecards.

• KPI visibility and data quality improvement.

• Achievement of FTTH operational performance targets.

• Reduction in unresolved executive actions and decision aging.

• Increased accountability across strategic initiatives.

• Improved cross-functional alignment and execution.

• Enhanced executive confidence in business performance reporting.

Core Deliverables

• Executive Governance Framework

• Weekly Business Review Package

• Monthly Operating Review Package

• Board Reporting Package

• Strategic KPI Catalog

• Enterprise Scorecards & Dashboards

• Decision Log & Action Tracker

• Performance Analytics & Insights

• Executive Presentations & Reporting

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in E ‑ Verify and will provide the federal government with your Form I ‑9 information to confirm that you are authorized to work in the United States. Employers can only use E ‑ Verify once you have accepted a job offer and completed the Form I ‑9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunit y (EEO)to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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