Customer Service Representative

Job Description

Job Description

Join a Team That Keeps the Foodservice Industry Running

At Total Foodservice Group (TFG), exceptional customer service is the foundation of everything we do. We're looking for a motivated, organized, and people-focused Customer Service Representative to join our Houston, TX team.

This is more than an administrative position, it's an opportunity to become a key member of a growing company where your communication skills, problem-solving ability, and attention to detail make a real impact every day.

If you enjoy helping customers, thrive in a fast-paced environment, and take pride in keeping operations running smoothly, we'd love to meet you.

What You'll Do

As a Customer Service Representative, you'll serve as a primary point of contact for our customers while coordinating with our service team to ensure every customer receives timely, professional support.

Your responsibilities will include:

• Delivering exceptional customer service by phone, email, and other communication channels

• Scheduling service appointments while working side-by-side with the dispatch team for efficient response times

• Managing customer communication from start to finish

• Processing customer orders, returns, and service requests accurately

• Maintaining customer records and documentation with a high level of accuracy

• Collaborating with technicians, management, and internal departments to ensure seamless operations

• Utilizing Google Workspace and cloud-based scheduling software to manage daily workflows

• Identifying opportunities to improve processes and enhance the customer experience

What Makes You Successful

We're looking for someone who is:

• Professional, friendly, and customer-focused

• Highly organized with exceptional attention to detail

• Able to prioritize multiple tasks in a fast-paced environment

• A strong communicator who enjoys solving problems

• Dependable, punctual, and self-motivated

• Comfortable learning new technology and business systems

• A collaborative team player who can also work independently

Qualifications

Required

• High school diploma or equivalent

• Minimum of one year of experience in customer service, dispatch, administrative support, or a similar role

• Excellent verbal and written communication skills

• Typing speed of at least 45 WPM

• Reliable transportation and dependable attendance (Monday–Friday)

Preferred

• Experience with dispatch or service scheduling

• Experience using Google Workspace (Docs, Sheets, Gmail, Calendar)

• Bilingual in English and Spanish

Why Join TFG?

At TFG our people make the difference. We invest in employees who take pride in their work and are committed to delivering outstanding service.

Our Core Values guide everything we do:

People First. Forward Thinking. Whatever It Takes.

When you join TFG, you'll become part of a supportive, growing organization where your contributions are recognized, your ideas are valued, and there are opportunities to grow as the company continues to expand.

Benefits

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Retirement plan

• Vision insurance

Ready to join our team? Apply today!

TFG is proud to be an Equal Opportunity Employer.