Field Service Technician Level II (Low Voltage)

Field Service Technician Level II Overview We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Central Ohio area. The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. Field Service Technician Level II Responsibilities Execute all Level I installer roles and responsibilities, following documentation to uphold high standards of installation and service. Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments. Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results. Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity. When leading a team, mentor Level1 installers, maintaining high standards and actively seeking feedback for continuous improvement. Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution. Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to successful implementation of diverse projects. Pursue ongoing professional development opportunities, focusing on leadership and communication skills, to further enhance contributions to the team. Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards. Demonstrate proficiency in system configuration and successful commissioning of systems, providing clients with reliable and fully operational solutions. Embrace flexibility by willingly accepting additional job duties that may be assigned during business operations, enriching the role’s dynamics. Field Service Technician Level II Qualifications Minimum 2 years with a previous construction trade. Advanced knowledge of electricity (high and/or low voltage). Hands‑on field experience from previous work experience. Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.). Ability to identify and use common low voltage cabling. Working knowledge of basic IT networking, configurations, and IP addressing. Ability to read architectural drawings. Team management/supervisor experience. Experience completing projects within scope. Experience with service ticketing processes. Basic knowledge of fire, CCTV, intrusion, and emergency nurse‑call systems. Excellent communication skills. Must have a valid US Driver’s license. About K Group Companies K Group is a locally owned technology service provider founded in 1980 in Grand Rapids, MI. We serve clients across the United States, with a focus in Michigan, delivering solutions in managed IT services and physical security integration. Compensation and Benefits Competitive base salary based on experience. Bonus and commission programs. Paid Time Off (PTO). Volunteer Paid Time Off (VTO). 100% employer‑paid family health insurance premium. 100% employer‑paid disability insurance. 100% employer‑paid dental and vision insurance. 401(k) with Safe Harbor contributions from company annually. Profit‑sharing opportunities. #J-18808-Ljbffr