Patient Experience Coordinator

Arcadia, CA – Full-Time / Part-Time. Reports To: Practice Manager / Office Manager.

About Above Health

At Above Health ( we’re building the future of personalized allergy and asthma care. We combine expert clinicians with modern technology, diagnostic testing, and connected devices to deliver precise, compassionate care for every patient. Our clinics provide same-day testing, evidence-based treatments, and ongoing support — all designed to help patients breathe, live, and feel better.

Position Overview

We are seeking a friendly, organized, and detail-oriented Patient Experience Coordinator to be the welcoming face of our clinic. This entry-level position is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and wants to grow their career in healthcare. You’ll be the first point of contact for patients and play a crucial role in ensuring smooth daily operations.

Key Responsibilities

• Greet patients warmly and create a welcoming, professional front desk experience
• Answer incoming phone calls promptly and direct inquiries appropriately
• Schedule, confirm, and manage patient appointments efficiently
• Check patients in and out, collecting necessary forms and payments
• Verify patient insurance information and collect copays
• Maintain accurate patient records and update demographic information
• Manage appointment reminders via phone, text, and email
• Coordinate with clinical staff to optimize patient flow and scheduling
• Handle new patient registration and intake paperwork
• Process referrals and coordinate with other healthcare providers
• Keep the reception area clean, organized, and stocked with materials
• Assist with general administrative tasks as needed

Qualifications

Required

• High school diploma or equivalent
• Excellent customer service and interpersonal skills
• Strong verbal and written communication abilities
• Basic computer proficiency (email, scheduling software, data entry)
• Professional appearance and demeanor
• Ability to multitask and stay organized in a busy environment

Preferred

• Previous experience in a medical office or healthcare setting
• Familiarity with EMR/EHR systems (Elation, Athena, or similar)
• Knowledge of medical insurance and billing basics
• Experience with multi-line phone systems

Attributes We Value

• Warm and welcoming personality – Creates a positive first impression for every patient
• Organized and detail-oriented – Keeps schedules running smoothly and records accurate
• Clear, professional communication – With patients and team
• Team player with positive attitude – Collaborates well and contributes to a supportive work environment
• Eager to learn and grow – Open to training and excited about healthcare career development

Why Join Above Health

• Mission-driven care model – Improving outcomes for patients with allergy and asthma
• Training and development – Learn healthcare administration and grow your career
• Competitive pay and benefits – Health benefits and opportunities for advancement
• Supportive, collaborative culture – Friendly team that values each member’s contribution
• Cigna PPO Health Benefits – Comprehensive medical coverage for you and your family
• Vision Coverage – Annual eye exams and prescription coverage
• Dental Benefits – Preventive and restorative dental care
• 401k Retirement Plan – Secure your financial future with retirement savings
• Life Insurance – Protection and peace of mind for your loved ones
• Paid Holidays – Generous holiday schedule and paid time off
• Time Off – Flexible PTO policy for work-life balance
• Stock Options – Ownership stake in Above Health’s growth and success