Employee Relations Leader, TikTok USDS - San Jose

Overview

Employee Relations Leader, TikTok USDS — San Jose. This role will be responsible for employee relations matters, advising HR Business Partners and business stakeholders on performance management approaches, appropriate disciplinary actions, and developing our investigative processes.

Responsibilities

• Lead and inspire a team of Employee Relations professionals that is forward planning and strategic in managing complex workplace matters and implementing appropriate resolutions.
• Enhance the employee experience by proactively identifying and addressing workplace concerns, de-escalating conflicts, and resolving issues before escalation.
• Conduct and oversee sensitive workplace investigations, ensuring fair and consistent resolution of employee relations matters.
• Balance proactive engagement with urgent response efforts, effectively prioritizing critical employee relations cases.
• Partner with business leaders and HR teams to develop and implement best practices that foster a positive and compliant work environment.
• Facilitate employee listening sessions, focus groups, and one-on-one coaching to address concerns and promote a culture of trust and transparency.
• Interpret and refine global employee relations policies, programs, and processes to align with business objectives and regulatory requirements.
• Review and interpret case data to identify trends, risks, and opportunities for continuous improvement in employee relations strategies.
• Return-to-Office: To enhance collaboration and cross-functional partnerships, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Qualifications

Minimum Qualifications:

• 5+ years of corporate employee relations, HR compliance, or employment law experience.
• 2+ years managing a team of ER professionals, with a proven ability to lead and develop talent.
• Expertise in conducting workplace investigations and providing guidance on complex performance and behavioral matters.
• Experience building and scaling ER frameworks, including performance management and accommodation processes.
• Deep knowledge of employment laws and regulatory requirements, with the ability to apply them practically in a business setting.
• Proven ability to influence without authority, working effectively with senior leaders, HR peers, and cross-functional partners.

Preferred Qualifications

• 2+ years of experience in the tech industry, ideally in social media.
• Juris Doctor (JD) or equivalent legal training, particularly for those with experience advising on or managing high-risk investigations or regulatory matters.
• Thrives in ambiguity, with the ability to problem-solve and drive clarity in complex situations.
• Strong verbal and written communication skills, with the ability to deliver succinct, high-impact messages.

About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Job Information

The base salary range for this position in the selected city is $156,000 - $280,800 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.