Personal Voyage Consultant - Direct-to-Consumer Sales Agent

Job Description

Job Description

Century Cruises Inc. is the largest luxury river cruise line in China, offering unforgettable journeys and world-class service to discerning travelers. As we expand into the stunning rivers of Egypt and Europe, we are growing our team of passionate sales professionals. Join us and be part of shaping the future of luxury river cruising.

Position Overview:
Century Cruises Inc. is seeking motivated and customer-focused Personal Voyage Consultants to drive direct-to-consumer (DTC) sales. As a key member of our sales team, you will connect directly with travelers, providing personalized consultation and converting leads into unforgettable cruise experiences.

Key Responsibilities:

• Engage directly with potential guests via phone, email, and digital channels to understand their needs and match them with the perfect Century Cruises experience.
• Consistently follow up with new leads within 48 hours to maximize booking opportunities.
• Achieve daily activity targets, such as:
  • 100 outbound dials, or
  • 3 hours of talk time, or
  • 2 new reservations per day.
• Deliver an exceptional customer experience at every touchpoint, upholding Century’s reputation for excellence.
• Maintain detailed and accurate records of customer interactions and sales activities in
• CRM systems (e.g., Salesforce).
• Collaborate with Marketing and Customer Support teams to ensure a seamless booking and post-booking experience.
• Stay informed about cruise itineraries, promotions, and company updates to confidently and accurately inform guests.
• Provide feedback to sales leadership regarding trends, customer needs, and opportunities for growth.

Qualifications:
• Bachelor’s degree preferred; equivalent experience considered.
• 2+ years of direct sales experience, in a consumer-focused, luxury, or travel related industry.
• Strong consultative sales skills and ability to build lasting customer relationships.
• Proficiency in CRM tools (Salesforce experience preferred).
• Exceptional communication, negotiation, and closing skills.
• Highly motivated, goal-oriented, and able to thrive in a dynamic, fast-paced environment

Preferred Qualifications:
• Experience in travel, hospitality, or luxury goods sales.
• Familiarity with digital marketing and e-commerce customer journeys.
• Passion for delivering memorable experiences and exceeding guest expectations.

Compensation and Benefits:
Century Cruises Inc. offers a competitive base salary, uncapped commission opportunities, health benefits, PTO, and travel perks.

Key Performance Indicators (KPIs):
• 100% engagement with new leads within 48 hours.
• Daily achievement of outbound call, talk time, or reservation goals.
• Maintain high levels of customer satisfaction and conversion rates.
• Uphold time management and productivity best practices to maximize success.