Program Manager, Public Safety Operations (Cambridge)

About Draganfly Draganfly Inc. (the "Company") has been a recognized technology leader within the commercial UAV space for over two decades. We helped establish the commercial market & adoption of multi-rotor helicopters for public safety, agriculture, aerial imaging, & more. As a leader who helped shape the industry, Draganfly’s focus is on the sale of drone products & services, contract engineering & custom integration product development, and health monitoring products & services. About The Role Draganfly Innovations Inc. is seeking a Program Manager, Public Safety Operations to lead our Field Application teams and shape how our solutions are deployed across public safety environments. This role is ideal for someone who comes directly from a public safety background and understands real-world mission requirements. You’ll act as the bridge between field operations, product development, and customer engagement — ensuring our technology integrates seamlessly into critical use cases. If you thrive in fast-paced, mission-driven environments and enjoy building scalable programs that make a real-world impact, this role is for you. Key Responsibilities Lead and support Senior Field Application Specialists, focusing on field execution and team development Coordinate operational activities including demos, training, product testing, and deployments Build and refine SOPs, workflows, and playbooks to support scalable operations Ensure alignment across teams on product knowledge, market strategy, and operational standards Act as the primary SME for Public Safety use cases and UAS integration Gather and translate field insights into product and operational improvements Support development of proposals, customer documentation, and training programs Ensure compliance with applicable public safety operational standards (county/state) Build relationships with key stakeholders across the public safety ecosystem Stay current on market trends, mission priorities, and evolving LE needs Represent Draganfly at client meetings, demos, and industry engagements Maintain accurate records and insights within CRM tools Who are you really? You come from a Public Safety background and understand mission-critical environments You're a strong leader who can guide teams while staying hands-on in the field You're adaptable and thrive in fast-moving, evolving environments You're highly organized and able to manage multiple priorities and deployments You're a clear communicator who can translate technical concepts into practical use cases You're solutions-focused, analytical, and proactive in solving operational challenges You build strong relationships and collaborate effectively across teams Qualifications FAA Part 107 Remote Pilot Certificate (required) 6+ years of experience in UAS operations or UAS applications (public safety, military, or enterprise) Direct experience within Public Safety (required) Experience delivering customer-facing training, demonstrations, or field support Strong understanding of UAS systems, payloads, mission planning, and troubleshooting Experience integrating drones into public safety workflows Nice to have Experience with Drone as First Responder (DFR), Search & Rescue, or Disaster Response Familiarity with MAVLink-based systems Experience with CRM tools (e.g., HubSpot) Previous leadership or program management experience Compensation package Competitive salary: $95,000 – 120,000 CAD Equity / Stock Options: Participation in the company’s stock option plan, providing long‑term ownership and alignment with company growth. Comprehensive medical and dental benefits, including a Health Spending Account (HSA). Matching RRSP program to support long‑term financial planning. Generous time‑off program, including vacation, wellness days, and the full week off between Christmas and New Year’s. Professional development support, including assistance toward obtaining your FAA Part 107 Remote Pilot Certificate or equivalent training required for operational roles. #J-18808-Ljbffr Draganfly