Customer Service Representative

Jumpstart Your Career with Ibex!Ibex is where your career journey starts with energy, teamwork, and endless opportunities!Job OverviewAs a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.ResponsibilitiesYour day-to-day will involve:Answering a high volume of incoming phone callsDetermine member needs and provide appropriate solutionsUse multiple computer programs simultaneously on multiple screens while on the phoneUse problem solving and critical thinking skills to resolve concernsScheduleFull-time, 40 hours per weekFlexible availability required, including evenings, weekends, and holidaysOvertime may be available during peak periodsWork EnvironmentPrivate, distraction free workspace (not a shared/common area of the home)Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)Must remain on camera during working hoursQualificationsSome things we consider critical for this role:Healthcare and/or insurance industry experience is preferredCommitment to customer experience and providing the right support for our membersPassion for learning- we will train you!Time management and organizational management skillsStrong analytical abilities and problem-solving skills to resolve issuesAbility to adapt and work well under pressure in a fast-paced environment with frequently changing prioritiesGreat computer navigation skillsAbility to work independently and as part of a teamAbility to multi-task handling customer concerns and navigate through resources simultaneouslyExcellent written and verbal communication skillsMust haves for the job:18 Years of age or olderHigh School Diploma or equivalent2+ Years customer service experience