Guest Experience Guide (Front Desk)

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Wellness resources
• Opportunity for advancement
• Bonus based on performance

Part-Time & Full-Time Opportunities Available

About the Role

As an Experience Guide at The NOW Massage RSM, you are the first and last impression of our boutique. You set the tone for each guests journey creating a warm welcome, delivering thoughtful service, and ensuring a seamless flow throughout the day.

You are at the heart of the boutique experience, helping guests discover memberships and enhancements while supporting a tranquil, healing environment for both guests and team members.

What Youll Do

• Provide exceptional, personalized service to every guest and team member

• Create a warm, welcoming check-in and a smooth, memorable check-out experience

• Educate guests on our massage services, memberships, enhancements, and retail offerings

• Confidently and authentically drive sales of memberships, gift cards, and retail products

• Schedule, modify, and manage appointments with accuracy and efficiency

• Support daily boutique operations, including opening and closing procedures

• Proactively address guest questions or concerns with professionalism and empathy

• Maintain front-of-house cleanliness and uphold our elevated aesthetic standards

• Collaborate with leadership to implement best practices and continuous improvements

• Contribute to a positive, wellness-focused, team-first culture

What You Bring

• Prior experience in guest service or sales (preferred)

• A calm, positive presence and genuine passion for wellness and self-care

• Strong communication skills with the ability to educate and connect authentically

• Attention to detail and the ability to multitask in a fast-paced environment

• A proactive mindset and natural problem-solving skills

• A collaborative spirit and commitment to supporting your team

Who We Are

The NOW Massage was created as a sanctuary to help guests disconnect from the outside world and reconnect within. We believe self-care is a necessity not a luxury.

With boutique locations across the U.S., The NOW offers high-quality, customizable massage services in elevated, globally inspired spaces. Our thoughtfully curated interiors and retail offerings create a consistent, meaningful experience that supports both our guests and our team.

Our Purpose

Self-care is essential. At The NOW RSM, we provide a space to relax your body, reset your soul, and reconnect with yourself. When you show up for yourself, you can better show up for others and it all starts NOW.

Our Values

Live in the NOW
Be present. Take time to recharge and reconnect within.

Kindness is Magic
Lead with warmth and positive energy from welcoming guests to supporting your community.

Care for Those Who Care for Others
Create an environment where team members feel valued, supported, and recognized.

Authenticity Always
Practice open, transparent communication with both guests and team members.