Patient Navigator

Overview The Patient Navigator is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Advocates for patients in resolution of concerns. Empowers patients through knowledge and emotional support to independently navigate through the patient care pathway. Responsibilities Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available. Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options. Resolves patient problems and needs by utilizing team strategies. Tracks and documents metrics and outcomes. Identifies support groups appropriate for patients and families and coordinates scheduling of appointments. Provides age and culturally appropriate information and resources during the diagnostic evaluation. Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services. Helps patients navigate insurance claims and works to create payment plans when necessary. Ensures that patients are fully informed about their legal rights. Performs other position related duties as assigned. Qualifications Certifications: None required. Knowledge, Skills, and Abilities: Knowledge of medical terminology and coding. Exceptional customer service skills. Basic computer knowledge that includes Microsoft Office Suite and knowledge in healthcare systems operations such as EMR. Clear and effective communication in both written and verbal formats. Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures. Ability to work independently and communicate appropriately with leader and teammates. Understands and is sensitive to patient and family experiences. Compliance with HIPAA regulations for patient confidentiality. Requirements Education: High school diploma or equivalent required. Bachelor’s degree in related field preferred. Experience: At least one year in a medical office setting. Minimum of two years experience in customer service relations. Physical Demands Carrying Weight: 1–25 lbs. Frequently 34–66%. 26–50 lbs. Occasionally 2–33%. Pushing/Pulling: 1–25 lbs. Seldom 2%. 100+ lbs. Seldom 2%. Lifting Height and Weight: Floor to Chest, 1–25 lbs. Occasional 2–33%. Floor to Chest, 26–50 lbs. Seldom 2%. Floor to Waist, 1–25 lbs. Occasional 2–33%. Floor to Waist, 26–50 lbs. Seldom 2%. #J-18808-Ljbffr