Order Management Specialist (Quickbooks Experienced)
$19 - $20 per hourJMI Resource
About the Job Position: Customer Service Representative Pay: $19-20/hr. Schedule: 8 AM to 5 PM (On site) Responsibilities: Customer Interaction:
- Troubleshoot and resolve product issues and concerns with a customer-centric approach.
- Document and update customer records based on interactions, ensuring accuracy and completeness.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Demonstrate a keen eye for detail in addressing customer inquiries and requests.
- Execute order entry per customer requests and purchase orders.
- Submit purchase orders to the correct vendors and ensure accuracy in the ordering process.
- Receive and verify order confirmations from vendors.
- Send customer order confirmations and respond promptly to customer inquiries.
- Update all documents with accurate information as needed.
- Communicate and correspond with vendors regarding ship dates and order details.
- Ensure accurate ship dates and relay them to customers promptly.
- Track inbound and outbound shipments to maintain transparency.
- If ship dates change, promptly update customers and adjust their current orders as needed.
- Generate quotes from Less Than Truckload (LTL) carriers and secure the best pricing on shipments.
- Schedule inbound and outbound shipments efficiently.
- Prepare shipments for both domestic and international destinations.
- Complete customer documentation as needed for shipments.
- Work closely with the Sales Team Liaison to update customer sheets and relay important information.
- Answer incoming phone calls and transfer them as needed.
- Maintain effective communication between vendors and customers to ensure a smooth process.
- Develop and maintain a knowledge base of evolving products and services.
- Perform filing tasks to organize and maintain essential documents.
- Maintain a clean workstation and office space in collaboration with other staff members.
- May need to lift more than 30 pounds occasionally when preparing shipments.
- Previous customer service experience.
- Experience with QuickBooks mandatory
- Strong organizational and multitasking abilities.
- Effective communication skills, both written and verbal.
- Proficiency in order management systems and documentation.
- Detail-oriented with a commitment to accuracy.
- Ability to adapt to a fast-paced work environment.
Vacancy posted 4 days ago
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