Application Engineer/ Process Engineer - 428014

Job Description

Roles & Responsibilities

Process Design & Architecture

Define Target Operating Model (TOM) for Data Center Compute Services.

Develop end-to-end workflows covering:

o Server Provisioning

o Capacity Management

o Asset Lifecycle Management

o VM Provisioning & Decommissioning

o OS Lifecycle & Patch Management

o Hardware Refresh Programs

o Incident, Problem & Change Management

o DR and Business Continuity processes

Create L1-L4 process maps, SIPOC diagrams, and RACI matrices.

Establish standards, policies, SOPs, and operational playbooks.

Compute Product Line Management

Build operational frameworks for:

o Physical Servers (Dell, HPE, Lenovo)

o VMware/Nutanix/Hyper-V platforms

o Private Cloud Platforms

o AI/HPC Infrastructure

o GPU Clusters

o Container Platforms (Kubernetes/OpenShift)

Define service catalog and service consumption models.

Automation & Process Optimization

Identify opportunities for automation and self-service.

Work with engineering teams to implement:

o Infrastructure as Code (Terraform, Ansible)

o Automated provisioning o Workflow orchestration

o AI-driven operational monitoring

Drive Lean/Six Sigma initiatives to improve efficiency.

Governance & Compliance

Establish KPIs, SLAs, OLAs, and operational scorecards.

Ensure compliance with:

o ITIL

o ISO 27001

o SOC Controls

o Security & Risk guidelines

Support audit readiness and operational reviews.

Capacity & Lifecycle Management

Define capacity planning processes.

Develop forecasting models for compute growth.

Establish refresh, retirement, and migration frameworks.

Optimize infrastructure utilization and operational costs.

Stakeholder Management

Collaborate with:

o Data Center Operations

o Infrastructure Engineering

o Cloud Teams

o Cybersecurity

o Service Management

o Application Owners

Facilitate workshops and process governance meetings.