Production Supervisor

Job Description

Job Description

Production Supervisor (B Shift)
B Shift: Sunday-Thursday, 10:00 am - 6:30 pm
(Winter Peak Nov/Dec Schedule: Sunday - Thursday 3:00 pm - 11:30 pm. Additional hours may be required.) At RPI, we are transforming how products are created, produced, and delivered worldwide. Every day, our cloud-based platform powers millions of personalized, on-demand items that reach customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms—including Blurb.com, our consumer-facing self-publishing brand—to bring ideas to life at global scale.

We are seeking an experienced Production Supervisor for our Rochester, NY manufacturing team. In this role, you will oversee daily production floor operations and serve as a liaison between the Production and Operations teams. You will be responsible for maintaining the balance between quality and productivity while ensuring established procedures are followed and performance expectations are met. Your leadership will embody RPI’s values and help drive a safe, efficient, and high-performing operation.

Duties/Responsibilities

• Facilitate effective communication across all organizational levels.
• Ensure production targets are met, managing Service Level Agreements (SLAs) and overseeing labor management.
• Provide necessary training to staff and ensure compliance with maintenance and quality procedures.
• Maintain a culture of safety and collaboration fostering productive relationships with cross-functional teams and other shifts to achieve seamless production processes.
• Coach and mentor production leads, providing both positive reinforcement and corrective feedback.
• Establish fair accountability standards for all employees and conduct regular performance assessments.
• Collaborate with management to identify and address production issues and proactively recommend and implement workflow improvements.
• Demonstrate flexibility regarding working hours to accommodate fluctuating production demands, potentially including short-notice overtime requirements.
• Ensure accurate timekeeping and adherence to leave policy by verifying timecards, promoting accountability, and recording absences.

Required Skills/Experience

• Minimum 2 years' supervisory experience in a light manufacturing environment, demonstrating proficiency in guiding teams toward operational excellence.
• High School Diploma/GED, complemented by a strong commitment to continuous learning and professional development.
• Prior print bindery experience is a plus.
• Exposure to Lean Six Sigma or other process improvement methodologies.
• Excellent written and verbal communication skills, facilitating clear and concise interaction across all levels of the organization.
• Proficiency in Microsoft Office Suite, particularly Outlook for email communication.
• Demonstrate strong self-management skills with the ability to make independent decisions in fast-paced environments.
• Proven track record of providing comprehensive training to employees across diverse departments and functions.
• Effective and tactful communication when addressing employee concerns or deviations from plans.
• Exemplary leadership qualifies, leading by example with integrity, accountability, and a commitment of fostering a culture of positivity and teamwork.


Physical Requirements

• Ability to stand for extended periods.
• Comfortable working in a moderately loud environment.
• Flexibility to perform physical tasks such as twisting, turning, and bending throughout the shift.
• Sharp vision for color detail.



Our Core Values

Our values shape how we work, lead, and grow together:

Be Trustworthy - Act with integrity
Act with Ownership - Excellence beyond expectations
Deliver an Extraordinary Customer Experience - Exceed customer expectations
Be Adaptable - Focus on the Opportunity
Bias for Action - Take smart risks, learn from mistakes
Embrace Sustainability - Create a sustainable future together.

If you believe you're a good fit for this role and share our passion for excellence, we'd love to hear from you!